ServiceNow Developer

Gensler; Los Angeles (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Wellness program

401k

Profit sharing

Employee stock ownership

Bonuses

Job summary

Gensler is seeking a ServiceNow Developer to join a hybrid, on‑site team in Los Angeles. The role focuses on building, enhancing, and operating ServiceNow ITSM capabilities, driving process improvements and delivering integrated solutions for a scalable enterprise IT service platform.

You will own configuration, scripting, and automation tasks, collaborate with cross‑functional teams, and help implement AI features within ServiceNow while ensuring governance and security alignment.

Qualifications

• Bachelor’s degree in computer science (or similar) plus 3+ years IT experience
• 2+ years of ServiceNow System Administration with CSA certification; CAD is a plus
• ITIL v3 or v4 Foundations certification or demonstrated understanding of the foundation ITIL framework
• Strong scripting: PowerShell, HTML, JavaScript, JSON, CSS; REST API building; third‑party integration
• Experience in an Agile SDLC environment
• Location-based salary cues: Oakland: $100k−$110k; Los Angeles: $85k−$95k; Dallas: $80k−$85k

Responsibilities

• Maintain, update, and enhance the ServiceNow ITSM environment (incident, request, problem, change, knowledge, service catalog, self‑service)
• Manage ServiceNow environment, enhancements, incidents; connect front‑end and back‑end systems; create reports and dashboards
• Perform integration and support of operational services; update and maintain scalable ServiceNow components
• Assess new releases and guide adoption of new features; monitor health and compliance using in‑platform tools
• Adhere to IT governance and security policies; ensure licensing compliance
• Lead discussions on process changes; present findings and metrics to business partners
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, ACLs
• Configure notifications, UI pages, UI Macros, Script Includes, Formatters
• Lead AI implementation for ServiceNow; develop custom ServiceNow applications to automate processes

Skills

ServiceNow Administration

JavaScript

REST API

PowerShell

Education

Bachelor’s degree in Computer Science

Associate degree + 5 years IT experience

Tools

CSA Certification

CAD Certification

Job description

Description

At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We’re not just designers. We’re tinkerers, craftspeople, visionaries, innovators, and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve the world’s most challenging problems, like designing a more resilient, inclusive, and equitable future for our communities and cities.

Your Role

As the ServiceNow Developer, you will operate as part of an integrated team creating, enhancing, and driving operational needs in our thriving hybrid workplace. Successful ServiceNow Developers demonstrate a high sense of ownership, are self starters, can skillfully communicate, collaborate with cross‑functional teams, prioritize support tasks and business needs, promote excellent customer service through empathy, and possess a vast range of technical knowledge.

This position will be based on‑site 5 days a week.

What You Will Do

• Maintain, update, and enhance the ServiceNow ITSM environment, including incident management, request management, problem management, change management, knowledge management, service catalog, and self‑service portals.
• Manage ServiceNow environment, enhancement requests, and incidents. Manage connections between other systems with front‑end and back‑end development. Create, maintain, and enhance reports, dashboards, and custom views, utilizing applications such as Platform Analytics. Manage Update Set creation and migration. Schedule and verify instance clones.
• Perform integration and support of operational services, update and maintain agile, streamlined, scalable, and optimized ServiceNow system components.
• Assess new releases and provide direction regarding the adoption of new features. Monitor health, usage, and overall compliance of ServiceNow and its applications using in‑platform tools.
• Maintain knowledge of and adherence to Gensler IT Governance and Security policies. Adhere to all software licensing restrictions.
• Drive critical discussions on functional process changes, and present findings and key metrics in formal presentations with business counterparts.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
• Configure notifications, UI pages, UI Macros, Script Includes, Formatters, and other settings.
• Lead and oversee the implementation of artificial intelligence (AI) solutions for ServiceNow at Gensler, utilizing both native ServiceNow functionalities and third‑party tools.
• Develop custom ServiceNow applications for automating business‑critical processes.

Your Qualifications

• Bachelor’s degree in computer science (or similar) plus a minimum of 3 years of IT‑related experience, or an Associate degree with 5 years of IT‑related experience.
• 2+ years of ServiceNow System Administration with the following ServiceNow Certifications:
• ServiceNow Certified System Administration (CSA)
• ServiceNow Certified Application Developer (CAD) is a plus
• ITIL v3 or v4 Foundations Certification, or you can demonstrate your understanding of the foundation‑level ITIL framework.
• Strong skills with scripting in PowerShell, HTML, JavaScript, JSON, CSS, custom REST API building, and integration with third‑party services.
• Experience working in an Agile SDLC (Software Development Life Cycle) environment.
• If this position is located in Oakland, CA, the base salary is estimated between $100k-$110k plus bonuses and benefits and contingent on relevant experience.
• If this position is located in Los Angeles, CA, the base salary is estimated between $85kk-$95k plus bonuses and benefits and contingent on relevant experience.
• If this position is located in Dallas, TX, the base salary is estimated between $80k-$85k plus bonuses and benefits and contingent on relevant experience.

Life at Gensler

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and affirmative action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, and local law.
Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with federal, state, and local law.
See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law.
Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us.
Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [e-mail].