ServiceNow Developer: AI-Driven Automation & Integrations

Iron Mountain; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work options

Health & retirement plans

Learning & growth opportunities

Job summary

Iron Mountain seeks a Developer, ServiceNow to join our Enterprise Technology team. You will build and customize ServiceNow solutions, implement Now Assist AI capabilities, and design integrations with external systems to streamline internal processes.

The role requires 3+ years of ServiceNow development, CSA certification, and strong JavaScript skills. You'll collaborate in an Agile environment, perform upgrades, and help deliver secure, scalable digital workflows across the organization.

Qualifications

• 3+ years of experience developing and configuring core modules within the ServiceNow platform (ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO).
• ServiceNow CSA certification is required.
• Proficiency in JavaScript, ServiceNow API web services, and integrating third-party systems.
• Strong understanding of ITIL principles and proven analytical skills to troubleshoot complex technical challenges.

Responsibilities

• Build & Customize Solutions: Design, develop, and maintain custom applications, workflows, catalog items, and system features using JavaScript and ServiceNow APIs.
• Advance AI & Automation: Develop and refine Now Assist AI skills, agents, and agentic workflows to reduce manual effort and streamline operational processes.
• Integrate Enterprise Systems: Create and manage robust integrations between ServiceNow and external applications using integration spokes or custom APIs.
• Support Agile Delivery & Upgrades: Collaborate in an Agile setting to build, test, and release solutions while conducting regular platform upgrades to ensure system performance and security.

Skills

JavaScript proficiency

ServiceNow platform experience

ITIL knowledge

Education

ServiceNow Certified System Administrator (CSA)

Tools

ServiceNow APIs

JavaScript

Job description

Iron Mountain seeks a Developer, ServiceNow to join our Enterprise Technology team. You will build and customize ServiceNow solutions, implement Now Assist AI capabilities, and design integrations with external systems to streamline internal processes.

The role requires 3+ years of ServiceNow development, CSA certification, and strong JavaScript skills. You'll collaborate in an Agile environment, perform upgrades, and help deliver secure, scalable digital workflows across the organization.