Jr. Software Engineer / Biligual / Remote

Iron Mountain; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work options

Health & retirement plans

Learning & growth opportunities

Job summary

Iron Mountain seeks a Developer, ServiceNow to join our Enterprise Technology team. You will build and customize ServiceNow solutions, implement Now Assist AI capabilities, and design integrations with external systems to streamline internal processes.

The role requires 3+ years of ServiceNow development, CSA certification, and strong JavaScript skills. You'll collaborate in an Agile environment, perform upgrades, and help deliver secure, scalable digital workflows across the organization.

Qualifications

• 3+ years of experience developing and configuring core modules within the ServiceNow platform (ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO).
• ServiceNow CSA certification is required.
• Proficiency in JavaScript, ServiceNow API web services, and integrating third-party systems.
• Strong understanding of ITIL principles and proven analytical skills to troubleshoot complex technical challenges.

Responsibilities

• Build & Customize Solutions: Design, develop, and maintain custom applications, workflows, catalog items, and system features using JavaScript and ServiceNow APIs.
• Advance AI & Automation: Develop and refine Now Assist AI skills, agents, and agentic workflows to reduce manual effort and streamline operational processes.
• Integrate Enterprise Systems: Create and manage robust integrations between ServiceNow and external applications using integration spokes or custom APIs.
• Support Agile Delivery & Upgrades: Collaborate in an Agile setting to build, test, and release solutions while conducting regular platform upgrades to ensure system performance and security.

Skills

JavaScript proficiency

ServiceNow platform experience

ITIL knowledge

Education

ServiceNow Certified System Administrator (CSA)

Tools

ServiceNow APIs

JavaScript

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Iron Mountain is seeking an adaptable Developer, ServiceNow to join our Enterprise Technology team.

In this role, you’ll have the opportunity to directly shape how our internal teams work by building custom applications, optimizing automated workflows, and implementing modern Now Assist AI capabilities across our ServiceNow environment. Working alongside our Solutions Architect, your technical problem-solving will translate everyday business needs into scalable digital solutions.

What You’ll Do

In this role, you will:

• Build & Customize Solutions: Design, develop, and maintain custom applications, workflows, catalog items, and system features using JavaScript and ServiceNow APIs.

• Advance AI & Automation: Develop and refine Now Assist AI skills, agents, and agentic workflows to reduce manual effort and streamline operational processes.

• Integrate Enterprise Systems: Create and manage robust integrations between ServiceNow and external applications using integration spokes or custom APIs.

• Support Agile Delivery & Upgrades: Collaborate in an Agile setting to build, test, and release solutions while conducting regular platform upgrades to ensure system performance and security.

What You’ll Bring

The ideal candidate will have:

• 3+ years of experience developing and configuring core modules within the ServiceNow platform (such as ITSM, ITOM, SPM, HAM, SAM, CSM, or SPO).

• ServiceNow Certified System Administrator (CSA) certification required.

• Proficiency in JavaScript, ServiceNow API web services, and integrating third-party systems.

• Strong understanding of ITIL principles and proven analytical skills to troubleshoot complex technical challenges.

What We Offer

• Competitive compensation and benefits aligned with experience.

• Flexible work options/alternative work options to support work–life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Category: Information Technology