ServiceNow Developer

Vision IT; West Mifflin (Allegheny County); On-site; USD 1,182,000 - 1,683,000; Part time

Job summary

Vision IT is seeking an experienced ServiceNow Developer for a potential contract supporting the U.S. DOE Naval Reactors Laboratory Field Office at the Bettis Atomic Power Laboratory in West Mifflin, PA.

The role is contingent on contract award and not yet funded for performance. The developer will design, configure, test, and maintain ServiceNow applications and workflows, supporting ITSM/ITOM and secure processes aligned with federal standards.

Qualifications

• Bachelor’s degree in a related field required.
• Minimum of two years of ServiceNow development/administration experience.
• Experience configuring, scripting, developing, testing, and deploying ServiceNow solutions.
• Familiarity with federal IT compliance, change control, and security practices.

Responsibilities

• Design, develop, configure, test, and deploy ServiceNow applications and workflow solutions.
• Develop and maintain ServiceNow forms, workflows, service catalogs, modules, and custom applications.
• Support ServiceNow ITSM, ITOM, workflow automation, service catalog, and custom apps.
• Analyze requirements and translate them into scalable ServiceNow solutions.
• Provide operational support and maintain documentation for deployed modules.
• Ensure development activities meet DOE/NNSA requirements and secure development practices.

Skills

ServiceNow development

Administration experience

Federal IT compliance

Communication skills

Stakeholder collaboration

DOE clearance eligibility

Education

Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow workflows

ServiceNow service catalog

ServiceNow custom applications

Job description

• Experience developing IT policies, standard operating procedures, processes, or compliance documentation.

Vision IT | Contingent Upon Contract Award

Candidates with also sign a letter of commitment for contract submission for this position

Location: West Mifflin, PA - Bettis Atomic Power Laboratory

Employment Type: Part-Time

Estimated Level of Effort: Approximately 1,040 hours during the period of performance

Clearance: DOE L / Secret equivalent; ability to obtain and maintain required DOE clearance

Position Status: Contingent Upon Contract Award

Position Overview

Vision IT is seeking an experienced ServiceNow Developer for a potential contract supporting the U.S. Department of Energy (DOE) Naval Reactors Laboratory Field Office (NRLFO) Mission Support Division at the Bettis Atomic Power Laboratory. This position is contingent upon contract award and is not currently funded or authorized for performance.

The ServiceNow Developer will design, develop, configure, test, document, deploy, and maintain ServiceNow applications and workflows supporting critical business and technical processes.

The ideal candidate will combine strong ServiceNow development and administration capabilities with an understanding of federal IT security, compliance, change control, configuration management, secure development practices, and documentation requirements.

This position will work closely with Mission Support Division personnel, government stakeholders, technical teams, and contractor organizations to translate business requirements into secure, effective, and sustainable workflow solutions that improve operational efficiency and support the Naval Reactors mission.

Key Responsibilities

• Design, develop, configure, test, and deploy ServiceNow applications and workflow solutions.
• Develop and maintain ServiceNow forms, workflows, service catalogs, modules, and custom applications.
• Support ServiceNow capabilities including ITSM, ITOM, workflow automation, service catalog, and custom applications.
• Analyze stakeholder requirements and translate them into effective, scalable, and maintainable ServiceNow solutions.
• Provide operational support for deployed ServiceNow applications, workflows, and modules.
• Troubleshoot ServiceNow platform, application, software, and network-related issues.
• Maintain accurate technical documentation for all developed, configured, and deployed modules.
• Maintain development tracking logs to support lifecycle management, auditability, and program oversight.
• Ensure ServiceNow development activities comply with applicable federal IT standards, DOE/NNSA requirements, and site-specific procedures.
• Apply secure software development, change-control, configuration-management, testing, and documentation practices.
• Support mission-driven automation and workflow-enhancement initiatives.
• Identify opportunities to improve business processes and increase organizational efficiency through workflow automation.
• Coordinate project-oriented ServiceNow development requests with Mission Support Division personnel and technical teams.
• Track development tasks, projects, milestones, risks, dependencies, and completion dates.
• Communicate project status, risks, schedule concerns, and recommended mitigation strategies to management.
• Provide bi-weekly management briefings on ServiceNow development projects and initiatives.
• Develop, maintain, and document ServiceNow development policies, procedures, processes, and standards.
• Collaborate with cybersecurity, IT, and business stakeholders to ensure solutions meet security and mission requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field from an accredited institution.
• Minimum of two years of directly relevant ServiceNow development and/or administration experience.
• Demonstrated proficiency in configuring, scripting, developing, testing, and deploying ServiceNow solutions.
• Experience with ServiceNow ITSM, ITOM, workflow, service catalog, and/or custom applications.
• Understanding of federal IT compliance requirements, including change control, configuration management, auditability, secure development, and technical documentation.
• Familiarity with applicable DOE Orders, NNSA directives, FISMA/NIST requirements, and information-system security requirements.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts clearly to technical and non-technical stakeholders.
• Ability to work independently while effectively collaborating with government, contractor, and technical teams.
• Demonstrated ability to manage multiple priorities and meet established project deadlines.
• Ability to obtain and maintain the required DOE Facility Clearance and access.

Preferred Qualifications

• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or other relevant ServiceNow certifications.
• Experience integrating ServiceNow with enterprise applications and systems operating in federal or highly regulated environments.
• Experience with secure software development lifecycle practices.
• Experience developing IT policies, standard operating procedures, processes, or compliance documentation.
• Experience supporting federal, defense, DOE/NNSA, national security, nuclear, or other highly regulated environments.
• Experience working within FISMA, NIST, or comparable federal security frameworks.
• Demonstrated ability to identify and implement workflow automation and process improvements.
• Experience gathering requirements and working directly with business stakeholders and end users.
• Strong project coordination, documentation, and communication skills.

Work Environment

This position is expected to be performed on-site at the Bettis Atomic Power Laboratory in West Mifflin, Pennsylvania, subject to contract requirements and government/site approval.

The successful candidate will operate in a mission-focused environment where security, reliability, documentation, and adherence to established processes are essential.

Security Clearance Requirements

This position supports a sensitive national-security mission.

All personnel performing work under the contract must be able to obtain a DOE Facility Clearance. DOE L access is required for this position.

Applicable Department of Defense clearance reciprocity may be considered while DOE clearance adjudication is underway, subject to government requirements and approval.

Mission Impact

This opportunity provides the chance to apply your ServiceNow expertise to a mission of national importance.

Your work will support the information technology capabilities, workflow automation, and operational effectiveness of organizations supporting the U.S. Navy's nuclear propulsion program.

About Vision IT

Vision IT provides technology and professional services supporting complex government and mission-critical programs. Our teams bring technical expertise, operational discipline, and a commitment to delivering secure, reliable, and innovative solutions in highly regulated environments.

Important Notice

This position is contingent upon contract award. Employment, start date, work location, hours, and other position details are subject to contract award, funding, and final government approval.