ServiceNow Developer

Skysoft Inc.; Washington, Baltimore (District of Columbia, MD); Hybrid; USD 150,000 - 160,000; Full time

Job summary

Skysoft Inc. is recruiting a Senior ServiceNow Developer in Washington, DC for a hybrid role (3 days on-site).

The incumbent will design and deliver technical solutions on the ServiceNow ITSM platform, with emphasis on customization, integration, and automation to support internal users. The ideal candidate has 10+ years in IT and 6+ years of ServiceNow development in an enterprise setting, plus the ability to obtain public trust.

Qualifications

• Bachelor’s degree with 8+ years of experience or Master’s degree with 6+ years of experience.
• Public trust eligibility requiring U.S. Citizenship or Green Card.
• 6+ years of ServiceNow development in an enterprise environment.
• Experience with customizing, administering, and configuring ServiceNow.
• Experience with CMDB, CSDM, WSD and Now Assist modules.
• Experience with Incident, Problem, Change, Service Portal and Service Catalog Automation.
• Ability to design integrations and automate processes across the ServiceNow platform.
• Strong written and verbal communication skills.

Responsibilities

• Develop, design, configure, and release new ServiceNow modules, workflows, and catalog requests.
• Design and deliver solutions on the ServiceNow platform for internal users.
• Provide configuration and customization, including scripting and third-party integrations.
• Create integrations and automation using API and data integration with ServiceNow and other services.
• Create and maintain Service Catalog Items and Knowledge Bases.
• Collaborate with the IT Service Management Team and stakeholders.
• Architect integrations with LDAP, SSO, MID server, and web services; size for future growth.
• Perform configurations, maintenance, and housekeeping tasks.
• Design security and protect data within the application.
• Troubleshoot issues related to ServiceNow configurations.
• Identify opportunities to improve the platform and processes.
• Maintain CMDB accuracy and completeness.

Skills

ServiceNow development

ITSM knowledge

Communication

Problem solving

Enterprise environment

Education

Bachelor’s degree + 8+ years experience

Master’s degree + 6+ years experience

Tools

CMDB

CSDM

Service Catalog

Service Portal

Orchestration

Flow Designer

LDAP

SSO

Mid Server

Web Services

Job description

Location: Washington, DC/ Hybrid (3 days per week on-site)

Salary Range: $150,000 to $160,000 plus benefits

Experience: 10+years Must

Only U.S. Citizenship and Green Card and H1B Transfers

Job Description

Our client is looking for a Senior ServiceNow Developer. The ServiceNow Developer's primary responsibilities include providing the design and delivery of technical solutions and custom application development within the ServiceNow environment. Candidate must have a strong understanding of software engineering and ServiceNow's IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important for this individual to be successful!

Primary Responsibilities:

• Developing, designing, configuring and release of new application modules, workflows and catalog requests.
• Designing and delivering technical solutions that are developed on the ServiceNow platform for all internal employees.
• Provide software configuration and customization including, but not limited to: Flow design, administration, report setup, data imports, integration, custom scripting and third party software integrations.
• Create integrations and process automation using API and data integration processes between ServiceNow and other services.
• Create and maintain Service Catalog Items and Knowledge Bases.
• Work with IT Service Management Team and other key client stakeholders within IT and the Business.
• Understand business requirements for ServiceNow - Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies - Participate in sizing the application for future growth and scalability.
• Perform technical configurations, application maintenance and house-keeping activities.
• Design security of the application, and own data security function.
• Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues.
• Find opportunities to improve the platform.
• Assist in maintaining CIs to ensure CMDB accuracy and completeness

Required Skills and Education:

• Bachelor’s and eight (8) years or more experience; Masters and six (6) years or more experience; or subsequent work experience.
• Ability to obtain and maintain a public trust requiring U.S. Citizenship and Green Card.
• 6+ years of ServiceNow development skills with 6+ years of experience in an enterprise-level environment.
• Experience supporting the customization, administration, and configuration of the ServiceNow tool.
• Experience with Enterprise Architecture (formerly APM).
• Experience with Service Catalog and Service Portal within ServiceNow.
• Experience with CMDB and CSDM.
• Experience with WSD and Now Assist modules.
• Functional knowledge of ITSM processes.
• Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
• Prior experience integrating ServiceNow with other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
• Ability to plan resource requirements from high level specifications.
• Strong communications skills and the ability to explain complex concepts in plain language.