Servicenow Developer

Dysrupit India; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Dysrupit India is seeking an experienced ServiceNow expert to design, configure, and maintain Strategic Portfolio Management (SPM) solutions. You will translate requirements into scalable technical designs and implement robust SPM functionality across demand, project, and resource management, with strong integration and automation work.

The role demands proficiency in JavaScript and ServiceNow development, including server-side and client-side scripting, Flow Designer, and IntegrationHub.

Qualifications

• Minimum 4+ years hands-on ServiceNow SPM experience.
• Strong experience configuring and developing SPM solutions.
• Experience with demand management, project portfolio and resource management.
• Strong ServiceNow development skills: Business Rules, Script Includes, Client Scripts, UI Actions, Flow Designer.
• Proficiency in JavaScript and ServiceNow development.
• Experience with integrations using REST, SOAP, and IntegrationHub.
• Knowledge of ITAM/HAM/CMDB and data integrations.
• Familiarity with Agile/Scrum and Jira.
• Experience in large enterprise or consulting environments.
• Familiarity with ServiceNow AI capabilities such as Now Assist and Predictive Intelligence.

Responsibilities

• Design, develop, configure, and maintain SPM solutions.
• Translate business requirements into technical designs for scalable SPM features.
• Configure workflows, forms, and automation for SPM processes.
• Develop and customize SPM apps and integrations.
• Troubleshoot SPM issues and support deployments and maintenance.
• Collaborate with stakeholders to improve portfolio visibility and reporting.
• Develop and maintain server-side and client-side ServiceNow scripts.

Skills

ServiceNow

JavaScript

REST APIs

Agile/Scrum

Jira

Git

SQL

Problem solving

Communication

Stakeholder collaboration

Tools

Flow Designer

IntegrationHub

Transform Maps

Import Sets

UI Policies

UI Actions

Client Scripts

Business Rules

Script Includes

REST/SOAP integrations

Job description

Strategic Portfolio Management (SPM)

• Design, develop, configure, and maintain ServiceNow Strategic Portfolio Management (SPM) solutions.
• Translate business and functional requirements into technical designs and implement scalable SPM functionality.
• Work hands-on with relevant SPM capabilities, such as demand management, project and portfolio management, resource management, and portfolio planning, based on business requirements.
• Configure workflows, forms, business rules, scripts, and automation supporting SPM processes.
• Develop and customize SPM applications and integrations to meet organizational needs.
• Troubleshoot and resolve SPM-related technical and functional issues.
• Support SPM enhancements, testing, deployments, and ongoing platform maintenance.
• Collaborate with stakeholders to improve portfolio visibility, project tracking, resource utilization, and reporting.

Core ServiceNow Development

• Develop and maintain server-side scripts, including Business Rules, Script Includes, Scheduled Jobs, and Transform Maps.
• Create client-side scripts, including Client Scripts, UI Policies, UI Actions, and Catalog Client Scripts.
• Configure Flow Designer, Service Catalog items, Record Producers, and workflow automation.
• Develop and maintain custom applications and platform enhancements using JavaScript.
• Implement secure and scalable integrations using REST APIs, SOAP, and IntegrationHub.
• Follow ServiceNow development best practices, coding standards, platform governance, and upgrade safe customization principles.

ITAM, HAM and CMDB

• Develop and enhance ServiceNow solutions supporting IT Asset Management (ITAM), Hardware Asset Management (HAM), and CMDB.
• Support asset and configuration data management, data normalization, validation, and reconciliation.
• Work with Import Sets, Transform Maps, data integrations, and enterprise datasets.
• Improve asset and product model data quality, consistency, and usability.
• Troubleshoot asset data, CMDB, integration, and transformation issues.
• Support data migration, cleansing, testing, and validation activities.

Integration, Automation and AI

• Design and implement integrations between ServiceNow and external enterprise systems.
• Develop automation solutions using Flow Designer and IntegrationHub.
• Support AI-enabled capabilities, including Now Assist, Predictive Intelligence, and Virtual Agent, where applicable.
• Apply appropriate data quality, security, testing, and governance practices when implementing AI enabled solutions.
• Identify opportunities to improve development efficiency and reduce manual processes through automation.

Delivery and Collaboration

• Perform unit testing, debugging, code reviews, and technical validation.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and defect resolution.
• Participate in technical design discussions, Agile ceremonies, sprint planning, and backlog refinement.
• Prepare technical documentation, deployment procedures, and knowledge-transfer materials.
• Work closely with solution architects, business analysts, project teams, and client stakeholders.
• Support production troubleshooting, release readiness, and continuous platform improvement.

Preferred candidate profile

69 years of overall hands-on ServiceNow development experience.

• Minimum 4+ years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM).
• Strong practical experience configuring, customizing, developing, and supporting SPM solutions.
• Experience with relevant SPM capabilities such as demand management, project and portfolio management, resource management, and portfolio planning.
• Strong ServiceNow development skills, including Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, and Flow Designer.
• Proficiency in JavaScript and ServiceNow platform development.
• Experience developing integrations using REST APIs, SOAP, and IntegrationHub.
• Working knowledge of ServiceNow data models, Import Sets, Transform Maps, and data integrations.
• Exposure to ITAM, HAM, CMDB, or enterprise asset and configuration data management.
• Experience with testing, debugging, deployment support, and production issue resolution.
• Familiarity with Agile/Scrum delivery methodologies and tools such as Jira.
• Experience working in large enterprise or consulting environments.
• Familiarity with ServiceNow AI capabilities, including Now Assist and Predictive Intelligence.
• Experience with Virtual Agent, generative AI, or AI-enabled workflow automation.
• Knowledge of SQL, relational databases, reporting, and Performance Analytics.
• Experience with Git, version control, and structured software development practices.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and relevant Certified Implementation Specialist (CIS) certifications.
• Strong analytical, problem-solving, communication, and stakeholder collaboration skills.