ServiceNow Developer

US132 Guidehouse Digital, LLC; San Antonio (TX); Hybrid; USD 92,000 - 153,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Parental Leave

Tuition Reimbursement

Job summary

Guidehouse in San Antonio is seeking a Senior ServiceNow Developer to design, build, and optimize enterprise IT service management solutions on the ServiceNow platform.

You will work with stakeholders to translate requirements into scalable configurations, scripts, and integrations, participate in code reviews, and support ongoing platform improvements in a fast-paced environment.

Qualifications

• Bachelor’s degree required; 4+ years of professional experience.
• US Citizenship required for this role.
• Strong ServiceNow platform experience including scripting and automation.
• Proficiency in JavaScript and related development tools.

Responsibilities

• Design, develop, configure, and maintain ServiceNow solutions for ITSM and platform capabilities.
• Develop custom applications, workflows, integrations, UI components, and automation.
• Gather requirements and translate needs into scalable technical solutions.
• Support platform administration: incident resolution, troubleshooting, and performance optimization.
• Collaborate across teams to enforce best practices and standards; participate in code reviews.

Skills

ServiceNow development

JavaScript

Requirements analysis

Team collaboration

Education

Bachelor’s degree

Tools

REST APIs

SOAP APIs

MID Server

Flow Designer

Job description

Job Family: SAAS/PAAS/Cloud Application Development

Travel Required: Up to 25%

Clearance Required: None

What You Will Do

• Design, develop, configure, and maintain ServiceNow solutions that support enterprise IT service management and platform capabilities.
• Develop and enhance custom applications, workflows, integrations, UI components, business rules, client scripts, and automation within the ServiceNow platform.
• Partner with technical and business stakeholders to gather requirements, translate needs into technical solutions, and deliver scalable platform improvements.
• Support ServiceNow platform administration activities including incident resolution, problem analysis, troubleshooting, and performance optimization.
• Collaborate with cross-functional teams to implement best practices, ensure solution quality, and maintain alignment with team and enterprise standards.
• Participate in code reviews, testing, deployment activities, and ongoing support of ServiceNow releases and enhancements.

What You Will Need

• Bachelor’s degree is required.
• Minimum FOUR (4) years of professional experience.
• US Citizenship is contractually required for this role.
• Strong experience developing on the ServiceNow platform in a senior developer or similar technical role.
• Hands-on knowledge of ServiceNow modules, scripting, automation, workflows, integrations, and platform configuration.
• Proficiency with JavaScript and other relevant ServiceNow development tools and technologies.
• Experience analyzing requirements, designing technical solutions, and delivering high-quality implementations.
• Strong problem-solving, communication, and collaboration skills.
• Ability to work effectively in a team environment and support multiple priorities in a fast-paced setting.
• Selected candidate must be willing to travel up to 25%.

What Would Be Nice To Have

• ServiceNow certifications such as Certified Application Developer, Certified System Administrator, or other relevant platform certifications.
• Experience with integrations using REST/SOAP APIs, MID Server, or other enterprise integration patterns.
• Knowledge of Service Portal, Flow Designer, IntegrationHub, or other advanced ServiceNow capabilities.
• Experience with Agile delivery practices, DevOps, CI/CD, or automated testing approaches.
• Prior experience supporting enterprise-scale ServiceNow implementations in a large organization.

The annual salary range for this position is $92,000.00-$153,000.00.

Position may be eligible for a discretionary variable incentive bonus.

What We Offer

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account
• Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement
• Personal Development
• Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.

guidehouse.com