ServiceNow Technical Architect

US101 Guidehouse Inc.; San Antonio (TX); Hybrid; USD 122,000 - 203,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Holidays

Education & Certifications

Mobility Stipend

Job summary

Guidehouse seeks a seasoned ServiceNow Architect to lead the design, implementation, and optimization of enterprise-grade solutions on the ServiceNow platform. You will define the architecture roadmap, drive complex integrations, and ensure governance and security requirements are met across ITSM, ITOM, HRSD, and SecOps.

You will provide hands-on guidance, mentor teams, and collaborate with executives to translate business needs into scalable, sustainable platform capabilities.

Qualifications

• Bachelor’s degree required.
• Minimum of ten years of professional experience.
• Lead or enterprise ServiceNow Architect on large-scale, multi‑module deployments.
• Active ServiceNow CSA certification preferred.
• Strong expertise in CMDB, CSDM, data modeling.
• Experience with security architecture including RBAC and compliance frameworks (NIST, FedRAMP).
• Proven ability to establish governance, SDLC processes, and development standards.
• Experience with DevOps/CI‑CD tools (Git, Azure DevOps, Jenkins).
• US Citizenship is required; willing to travel up to 25%.

Responsibilities

• Serve as a ServiceNow Technical Architect and SME, leading design and implementation of enterprise solutions.
• Define and own the enterprise ServiceNow architecture roadmap aligned with business strategy and IT objectives.
• Translate complex requirements into scalable ServiceNow solutions.
• Lead end-to-end architecture across ITSM, ITOM, HRSD, SecOps, and App Engine.
• Architect complex integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
• Establish platform governance and development standards; enforce guardrails.
• Provide hands-on guidance in configuration and development, including Flow Designer and automation.
• Conduct architecture reviews and health assessments to ensure quality and scalability.
• Drive platform lifecycle management, upgrades, and release planning.
• Promote DevSecOps: CI/CD pipelines, automated testing, and source control.
• Mentor developers and admins; escalate complex challenges.
• Collaborate with stakeholders to align platform with mission and outcomes.
• Evaluate emerging ServiceNow capabilities like AI/automation.

Skills

ServiceNow Architecture

Enterprise Design

API Integrations

Governance Frameworks

DevSecOps

CMDB

CSDM

REST/SOAP

Education

Bachelor’s degree

Tools

IntegrationHub

MID Server

Git

Azure DevOps

Jenkins

Job description

Job Family: SAAS/PAAS/Cloud Consulting

Travel Required: Up to 25%

Clearance Required: None

What You Will Do:

• Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform
• Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives
• Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions
• Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine
• Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns
• Establish and enforce platform governance, development standards, and architectural guardrails
• Provide hands‑on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions
• Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability
• Design and implement reusable and scalable platform components aligned with ServiceNow best practices
• Lead platform lifecycle management, including upgrade planning, regression strategy, and release management
• Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control
• Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges
• Collaborate with executive and working‑level stakeholders to align platform capabilities to mission and business outcomes
• Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics

What You Will Need:

• Bachelor’s degree is required
• Minimum of TEN (10) years of professional experience
• Proven experience serving as a lead or enterprise ServiceNow Architect on large‑scale, multi‑module implementations
• Active ServiceNow Certified System Administrator (CSA) certification is preferred
• Strong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation
• Demonstrated experience designing and implementing complex enterprise integrations
• Experience with platform scalability, performance tuning, and instance optimization
• Strong understanding of security architecture, including role‑based access controls and compliance frameworks (e.g., NIST, FedRAMP)
• Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards
• Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow delivery
• Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions
• US Citizenship is contractually required. Selected candidate must be willing to travel up to 25%

What Would Be Nice To Have:

• ServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress)
• Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies
• Prior experience leading enterprise‑scale ServiceNow transformations or platform consolidations
• Experience with AI‑driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine)
• Familiarity with enterprise architecture frameworks (e.g., TOGAF)
• Experience integrating ServiceNow with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.)
• Background supporting Authority to Operate (ATO) processes in federal environments
• Experience in federal consulting or public sector environments
• Strong alignment with ITIL/ITSM best practices

The annual salary range for this position is $122,000.00-$203,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

• Benefits include: Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse is a global AI‑led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com