ServiceNow Developer

ICF International; Reston (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

ICF International is seeking a ServiceNow Developer to design, configure, customize, and implement ServiceNow applications for federal clients in the United States. You will work with Solutions Architects and Analysts to translate requirements into designs, develop scripts, migrate data, integrate systems, and ensure security and compliance.

Candidates must have 3+ years of software development, 2+ years ServiceNow, and US citizenship with ability to obtain DHS Public Trust.

Qualifications

• 3+ years of software development experience.
• 2+ years experience implementing ServiceNow solutions.
• 1+ years experience in JavaScript.
• 1+ years experience in agile software development.
• ServiceNow Certified System Administrator.
• US Citizenship is required for this federal position.
• Must be able to obtain a DHS Public Trust clearance.
• Must reside in the United States and perform work in the United States.

Responsibilities

• Solution Discovery & Design: translate business requirements into ServiceNow designs.
• Technical Implementation: develop and maintain scripts, business rules, and UI policies.
• Data Migration: design and validate migration from legacy systems to ServiceNow.
• Integration Management: assist in integrating ServiceNow with other systems.
• Technical Documentation: document configurations and data schemas.
• Testing and Quality Assurance: thoroughly test configurations for functionality and UX.
• User Training: support end-user training for the implemented solution.
• Change Management: assist during transition and resolve issues promptly.
• Incident and Problem Resolution: troubleshoot ServiceNow issues with support teams.
• Security and Compliance: ensure security and regulatory compliance of implementations.
• Continuous Learning: stay updated on ServiceNow features and best practices.
• Collaboration and Communication: coordinate with project managers and stakeholders.

Skills

Software development

ServiceNow implementation

JavaScript

Agile development

ServiceNow Certified System Admin

US Citizenship

DHS Public Trust clearance

US residency

Job description

As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for contributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Skills:

• 3+ years of software development experience
• 2+ years experience implementing ServiceNow solutions
• 1+ years experience in JavaScript
• 1+ years experience in agile software development
• ServiceNow Certified System Administrator
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain a DHS Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Skills:

• ServiceNow Certified Application Developer certification
• Ability to work autonomously/with little oversight to configure, customize, and implement ServiceNow applications using App Engine to meet specific business requirements.
• Develop and maintain advanced scripts, business rules, and client scripts.
• Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.
• Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience.
• Troubleshoot and resolve technical issues related to ServiceNow implementations.
• Strong verbal and written communication skills and the ability collaborate with cross-functional teams
• Strong experience with the agile methodology and experience working on agile scrum teams
• The ability to work effectively in a team-oriented, collaborative environment
• Ability to work in a fast-paced environment
• Attention to detail in all aspects of work and client interaction
• 1+ years of advanced JavaScript
• Strong experience presenting and interfacing with stakeholders
• Active DHS or DoD Secret clearance

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