Senior ServiceNow Developer- Remote

ICF International; Reston (VA); Remote; USD 120,000 - 170,000; Full time

Job summary

ICF International in Reston, VA seeks a Senior ServiceNow Developer to design, configure, customize, and implement ServiceNow applications for federal clients. You will work autonomously and with a team, mentoring associate developers to deliver robust solutions.

Responsibilities include discovery and design, technical implementation, data migration, integration management, testing, training, and change management while adhering to security and compliance requirements.

Qualifications

• 6+ years of software development experience.
• 3+ years implementing ServiceNow solutions.
• 1+ years Portal customization experience.
• 1+ years advanced JavaScript experience.
• 2+ years in agile software development.
• ServiceNow Certified System Administrator certification.
• US Citizenship is required.
• Must be able to obtain a DHS Public Trust clearance.
• Must reside in the United States.

Responsibilities

• Solution Discovery & Design: Work with Solutions Architects and BAs to translate business outcomes into ServiceNow designs.
• Technical Implementation: Implement ServiceNow solutions; develop and maintain complex scripts, business rules, and UI policies.
• Data Migration: Design and execute data migration ensuring data accuracy and proper structures.
• Integration Management: Integrate ServiceNow with other systems to create end-to-end processes.
• Technical Documentation: Document configurations, data schemas and decisions for future reference.
• Testing and Quality Assurance: Thoroughly test configurations for functionality and data integrity; address issues.
• User Training: Support end-user training for adoption of the solution.
• Change Management: Assist users during transition; address inquiries and issues.
• Incident and Problem Resolution: Troubleshoot and resolve ServiceNow issues; coordinate with support teams.
• Security and Compliance: Adhere to security best practices and compliance requirements.
• Continuous Learning: Stay updated on ServiceNow features and best practices; pursue certifications.
• Collaboration and Communication: Coordinate with project managers and stakeholders; share risks and status.

Skills

Software development

ServiceNow implementation

Portal customization

Advanced JavaScript

Agile development

ServiceNow Certified System Admin

US Citizenship

DHS Public Trust

Job description

As a Senior ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. You will be expected to work autonomously and with team members, helping mentor associate developers. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Skills:

• 6+ years of software development experience
• 3+ years of experience implementing ServiceNow solutions
• 1+ years experience with Portal customization
• 1+ years experience with advanced javascript
• 2+ years experience in agile software development
• ServiceNow Certified System Administrator certification
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain a DHS Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Skills:

• ServiceNow Certified Application Developer certification
• Ability to work autonomously/with little oversight to configure, customize, and implement ServiceNow applications using App Engine to meet specific business requirements.
• Develop and maintain advanced scripts, business rules, and client scripts.
• Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.
• Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience.
• Troubleshoot and resolve technical issues related to ServiceNow implementations.
• Strong verbal and written communication skills and the ability collaborate with cross-functional teams
• Strong experience with the agile methodology and experience working on agile scrum teams
• The ability to work effectively in a team-oriented, collaborative environment
• Ability to work in a fast-paced environment
• Attention to detail in all aspects of work and client interaction
• 3+ years of advanced javascript
• Strong experience presenting and interfacing with stakeholders
• Active DHS or DoD Secret clear