ServiceNow Developer

Acro Service Corp; Lexington (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Acro Service Corp in Lexington, MA is seeking a Senior ServiceNow Developer specializing in HRSD to design, build, and optimize HR case management, lifecycle events, and Employee Center workflows.

You will collaborate with HRIS, IT Enterprise Service Management, and business stakeholders to translate requirements into scalable technical solutions, maintain documentation, and provide Tier 2 support while aligning with governance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of ServiceNow development across ITSM/CSM.
• Translate business requirements into technical solutions.
• Knowledge of Flow Designer, Script Includes, Business Rules, ACLs.
• Experience with development lifecycle practices including testing and release management.

Responsibilities

• Develop and maintain ServiceNow HRSD applications, workflows, and integrations.
• Collaborate with HRIS, HR stakeholders, and IT to align solutions with business needs.
• Design scalable configurations in line with architecture and privacy requirements.
• Participate in solution design reviews with platform stakeholders.
• Provide Tier 2 support and maintain technical documentation.
• Contribute to ServiceNow roadmap and governance.

Skills

ServiceNow development

HRSD

Requirements translation

Platform governance

Cross-functional collaboration

Documentation

Testing & release

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Flow Designer

Script Includes

Business Rules

ACLs

ITSM

CSM

HRSD platform

Job description

Ability to Obtain Security Clearance (US Citizen)

Primary Duties & Responsibilities:

1. ServiceNow Development & HRSD Implementation (65%)

• Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
• Collaborate with HRIS developers, Business Systems Analysts, and other HR stakeholders to understand service needs and translate them into technical solutions.
• Develop scalable, reusable configurations in alignment with established ServiceNow architecture, development standards, and HR data privacy requirements.
• Participate in solution design and technical reviews with the other HRIS developers, architects, and other platform stakeholders.

2. HR Process Optimization (20%)

• Provide technical input to HRIS and HR functional teams on ServiceNow capabilities and implementation options[JM2.1].
• Partner with Business Systems Analysts and HR stakeholders to identify opportunities to improve and automate HR processes.
• Stay current on ServiceNow HRSD capabilities and contribute technical input to ServiceNow roadmap and solution planning.

3. Platform Support, Documentation, and Enablement (15%)

• Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
• Maintain appropriate technical documentation for solutions, configurations, integrations, and development decisions.
• Participate in peer reviews, testing, release activities, and technical quality assurance to ensure solutions are maintainable, secure, and consistent with established platform standards.
• Help build internal capability through knowledge sharing and technical guidance for HR team members on platform use and potential.
• Partner with IT to explore new ServiceNow functionality and ensure solutions align with platform governance and enterprise standards.

The developer will work closely with:

• HR functional teams (Benefits, Talent, Employee Relations, etc.)
• IT Enterprise Service Management (ESM) team for platform alignment
• External vendors and ServiceNow support as needed

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field — or equivalent experience
• 5+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
• Ability to translate business requirements into technical solutions
• Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
• Ability to work effectively within established technical architecture, development standards, and governance practices
• Experience with ServiceNow development lifecycle practices, including testing, peer review, deployment, and release management
• Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment

Preferred Qualifications:

• Experience with ServiceNow HRSD or related employee service delivery use cases
• Familiarity with HR processes and sensitivity to handling confidential employee data
• ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
• Experience working in a regulated or secure environment (e.g., government, healthcare)