ServiceNow Developer

Hearst Health; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Hearst Health is looking for a skilled ServiceNow Developer in Dallas, Texas, to design, develop, and maintain innovative solutions on the ServiceNow platform. Your primary role will be to collaborate with platform owners and business stakeholders to ensure user-focused and scalable solutions across ITSM and CSM.

The ideal candidate should possess strong technical expertise combined with effective collaboration skills, adaptability, and a passion for continuous learning as the ServiceNow ecosystem evolves. Knowledge of AI solutions is also advantageous.

Qualifications

• 3+ years as a ServiceNow Developer with experience in ITSM, Service Portals, and scoped applications.
• Knowledge of ITIL framework and ServiceNow CSDM model.
• Strong communication skills and understanding of database fundamentals.

Responsibilities

• Develop, test, and implement new capabilities on the ServiceNow platform.
• Align platform capabilities to business strategy and ServiceNow roadmap.
• Stay current on ServiceNow products and assist with upgrades.

Skills

ServiceNow Development

Agile methodologies

Scripting in ServiceNow

API Integrations

Communication Skills

AI Solutions Design

Education

Bachelor's degree in a technical field

Tools

ServiceNow

PowerShell

Job description

Job Description

The ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.

Responsibilities

• Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Develop, test, and implement new capabilities on the ServiceNow platform
• Assist with ServiceNow upgrades, action skipped changes, and create/run tests
• Stay current on ServiceNow products and applicable integrated technologies

Expertise and Experience

• 3+ years as a ServiceNow Developer with experience developing in the following areas:
• ITSM: Incident, Problem, Change, Service Catalog
• Service Portals
• Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
• Application integrations using APIs, web services, scripts, transform maps, etc.
• Scoped Applications
• Scripting in ServiceNow
• Test Management and ATF
• ITOM: Event Management, CMDB, Discovery, Service Mapping
• 1+ years as member of an Agile, Scrum, or Kanban team
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
• Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance
• Comprehension of the ServiceNow CSDM model
• Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI prompt engineering skills
• Strong communication skills that include the ability to write clearly and concisely
• Knowledge of database fundamentals

Additional Preferred Experience (not required)

• CSM: Case Management, Agent Workspace, Communities
• Performance Analytics, Dashboards
• Workspaces
• Reporting
• Active Directory/PowerShell
• Transform Maps
• AI Control Tower

Education / Certification / Training

• Bachelor's degree in a technical field (or equivalent experience)
• ServiceNow System Administration
• Any of the following certifications are a plus:
• ServiceNow Certified Application Developer
• ITIL Foundations
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Advanced System Administration
• Scripting in ServiceNow
• CCNA or equivalent
• MCSA, RHCSA (Microsoft, RedHat)