ServiceNow HRSD Senior Developer

New River Systems Corporation; Chantilly (VA); Hybrid; USD 175,000 - 210,000; Full time

Job summary

New River Systems Corporation seeks an experienced ServiceNow HRSD Developer to support enterprise HR transformations for federal and intelligence communities. This role emphasizes an OOB-first approach, secure handling, and scalable integrations with major HR systems.

The candidate will design HRSD workflows, lifecycle events, and Employee Center experiences while adhering to governance and security requirements across classified and unclassified environments.

Qualifications

• 4–7 years ServiceNow platform development and administration experience.
• Minimum 3 years of dedicated HRSD implementation experience.
• Experience delivering ServiceNow solutions within Federal Government, DoD, or IC environments preferred.
• Experience working with classified environments and secure data handling requirements preferred.

Responsibilities

• Design, develop, and configure ServiceNow HRSD solutions utilizing an OOB-first approach.
• Implement and enhance HR Case Management, HR Lifecycle Events, Employee Center/Employee Center Pro, and integrations.
• Develop HR lifecycle activity sets, approval workflows, and process automations using Flow Designer and Workflow Engine.
• Build REST and SOAP integrations with external HR and enterprise systems.

Skills

ServiceNow HRSD

HR Case Management

Agile methodologies

Government/DoD experience

Communication skills

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Master's Degree

PhD

Tools

IntegrationHub

MID Server

REST APIs

SOAP Web Services

Now Mobile

Job description

Location: Hybrid: Chantilly, VA (Government/Contractor SCIF) 50% on-site/50% remote

Clearance: Active Top Secret Required. TS/SCI Preferred.

We are seeking an experienced ServiceNow Human Resource Service Delivery (HRSD) Developer to support enterprise-scale ServiceNow implementations within the Intelligence Community and Federal Government sectors. This position supports mission-critical HR transformation initiatives across classified and unclassified environments while delivering scalable, secure, and maintainable HRSD solutions.

The ideal candidate possesses deep expertise in ServiceNow HRSD architecture and development, strong knowledge of the Now Platform, and experience operating within federal governance and security requirements. This role requires commitment to an Out-of-the-Box (OOB) development philosophy, minimizing technical debt while maximizing platform sustainability, upgradeability, and long-term operational success.

What We’re Looking For

• A self-motivated ServiceNow developer with extensive HRSD implementation experience.
• Strong understanding of HR Case Management, Lifecycle Events, Employee Center Pro, and employee experience solutions.
• Proven ability to design scalable solutions while adhering to OOB platform principles.
• Experience integrating ServiceNow with enterprise HR systems such as Workday, SAP, Oracle Cloud HCM, and identity services.
• Ability to work effectively with government stakeholders and within cleared environments.
• Strong analytical, troubleshooting, and communication skills.
• Experience supporting Agile development methodologies and governance processes.
• Interest in leveraging modern ServiceNow capabilities, including Now Assist and AI-enabled platform features.

Key Responsibilities

HRSD Design & Development

• Design, develop, and configure ServiceNow HRSD solutions utilizing an OOB-first approach.
• Implement and enhance HR Case Management, HR Lifecycle Events, Employee Center/Employee Center Pro, HR Taxonomy, Centers of Excellence, and HR Integrations.
• Develop HR lifecycle activity sets, approval workflows, and process automations using Flow Designer and Workflow Engine.
• Configure HR Profiles, HR Criteria, knowledge content, and HR data privacy controls.
• Enhance employee-facing experiences across Employee Center and mobile platforms.

Platform Development

• Develop and maintain custom Service Portal widgets and scoped applications. Create and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Scheduled Jobs.
• Build REST and SOAP integrations with external HR and enterprise systems.
• Utilize IntegrationHub, MID Servers, Flow Designer, and platform automation capabilities.
• Support secure cross-domain integration patterns where required.

Quality, Governance & Delivery

• Conduct unit, integration, regression, and user acceptance testing.
• Develop and maintain technical documentation, solution designs, update sets, and configuration guides.
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
• Support platform upgrades, patching activities, and impact analysis.
• Deliver training, knowledge transfer sessions, and knowledge base content to end users and administrators.

Required Experience

To be successful in this role, you’ll need a combination of ServiceNow platform expertise, HRSD implementation experience, and experience supporting Federal, DoD, or Intelligence Community customers. Success is measured by your ability to deliver secure, scalable, and maintainable HRSD solutions while supporting mission objectives and maintaining platform integrity.

• 4–7 years of ServiceNow platform development and administration experience.
• Minimum 3 years of dedicated HRSD implementation experience.
• Experience delivering ServiceNow solutions within Federal Government, DoD, or IC environments preferred.
• Experience working with classified environments and secure data-handling requirements preferred.

Technical Skills

• HR Case Management
• HR Lifecycle Events
• Employee Center Pro
• HR Integrations
• HR Profiles and HR Taxonomy
• JavaScript (ES6+)
• HTML5, CSS3, AngularJS
• REST APIs and SOAP Web Services
• IntegrationHub and MID Server
• Oracle Cloud HCM, SAP SuccessFactors, and Workday integrations
• Role-Based Access Control (RBAC) and ACLs
• CMDB fundamentals
• Section 508 accessibility standards
• Now Mobile development and configuration

Must meet degree and years of experience criteria below:

• High School Diploma/ GED - 8+
• Associates Degree - 6+
• Bachelors Degree - 4+
• Masters Degree - 2+
• PhD - 1

Required Certifications

• 4–7 years of ServiceNow platform development and administration experience.
• Minimum 3 years of dedicated HRSD implementation experience.
• Experience delivering ServiceNow solutions within Federal Government, DoD, or IC environments preferred.
• Experience working with classified environments and secure data handling requirements preferred.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist – HR Service Delivery (CIS-HRSD)
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) or equivalent

Desired Certifications

• AWS/Cloud certification (e.g., AWS SysOps Administrator, Solutions Architect)
• ITIL 4 Foundation
• Additional ServiceNow certifications (Discovery, CMDB, ITOM, etc.)
• ServiceNow Presales Practitioner
• Flow Designer Micro-Certification
• IntegrationHub Micro-Certification
• Performance Analytics
• Employee Experience Certifications
• Additional ServiceNow CIS Certifications (SecOps, Discovery, SAM, VR)

Salary Range: $175+. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position

New River Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation origin, disability, protected veteran status or any other factor protected by law.