ServiceNow Developer

e&e IT Consulting Services, Inc.; Harrisburg (Dauphin County); Hybrid; USD 95,000 - 120,000; Full time

Job summary

A technology consulting firm based in Harrisburg, PA, is looking for a ServiceNow Developer. This role involves designing, developing, and maintaining ServiceNow applications to support IT Service Management. The ideal candidate will have at least 5 years of ServiceNow development experience, along with relevant certifications. The position is hybrid and requires effective collaboration with team members and stakeholders.

Qualifications

• 5+ years of hands-on ServiceNow development experience is required.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Certification as a ServiceNow Certified Application Developer (CAD) is preferred.

Responsibilities

• Design, develop, and implement ServiceNow applications and integrations.
• Customize and enhance core ITSM applications.
• Integrate ServiceNow with external systems.

Skills

ServiceNow development

Agile/Scrum methodologies

Analytical problem-solving

Education

Bachelor's degree in Computer Science

Tools

ServiceNow Studio

REST/SOAP APIs

Job description

Join to apply for the ServiceNow Developer role at e&e IT Consulting Services, Inc.

e&e is seeking a ServiceNow Developer for a hybrid contract opportunity in Harrisburg, PA.

The ServiceNow Developer is responsible for designing, developing, and maintaining ServiceNow applications and integrations to support IT Service Management (ITSM) and related business functions. This role collaborates closely with ITSM bureau staff, Office of Administration bureaus, Systems Specialists, SMEs, and external suppliers. The Developer will work in partnership with Process Owners, Business Analysts, Administrators, and fellow Developers within the enterprise to deliver high‑quality ServiceNow solutions that align with organizational goals and standards. Certification as a ServiceNow Certified Developer is preferred but not required.

Responsibilities

• Design, develop, and implement ServiceNow applications, modules, and integrations.
• Customize and enhance core ITSM applications including Incident, Problem, Change, Request, and CMDB.
• Build and maintain custom applications using ServiceNow Studio.
• Develop workflows, business rules, client scripts, UI actions, and automated processes.
• Integrate ServiceNow with external systems via REST/SOAP APIs and MID Server.
• Collaborate with Business Analysts and stakeholders to clarify requirements and translate them into technical solutions.
• Develop and maintain reports, dashboards, and Performance Analytics widgets.
• Conduct code reviews, perform unit testing, and ensure code quality, performance, and security compliance.
• Maintain documentation on system configurations, customizations, and architectural designs.
• Support Agile/Scrum development cycles and participate in sprint planning and reviews.
• Communicate effectively with team members, stakeholders, and management through clear written and verbal communication.
• Provide ongoing support and enhancements to existing ServiceNow functionality.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 5 years of hands‑on ServiceNow development experience.
• Experience implementing and customizing ITSM and at least one additional ServiceNow module (e.g., ITOM, HRSD, SPM, or Source2Pay).
• Familiarity with Agile/Scrum development methodologies.
• ServiceNow Certified System Administrator (CSA) certification required.
• ServiceNow Certified Application Developer (CAD) certification preferred.

Desired Skills

• ServiceNow Certified Implementation Specialist (CIS) - ITSM, HRSD, or Discovery.
• Experience using the Automated Test Framework (ATF).
• Exposure to App Engine, Flow Designer, and IntegrationHub.
• Understanding of CMDB, Discovery, and configuration data modeling.
• Experience building or customizing Employee Service Portal and Service Portal widgets.
• Strong analytical, problem‑solving, and documentation skills.