OA/ETSO - EXCEPTION - ServiceNow Developer

Willan Technologies; Harrisburg (Dauphin County); Hybrid; USD 95,000 - 120,000; Full time

Job summary

A technology services company is seeking a ServiceNow Developer for a hybrid role in Harrisburg. The position requires 5+ years of experience and certifications in ServiceNow development. Responsibilities include designing applications, customizing ITSM modules, and collaborating with business analysts. Candidates must have a Bachelor's degree in Computer Science or related field and strong JavaScript skills.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Application Developer (CAD) required.

Responsibilities

• Design, develop, and implement ServiceNow applications and integrations.
• Customize core ITSM applications like Incident, Problem, Change, Request.
• Integrate ServiceNow with third-party tools via REST/SOAP APIs.

Skills

JavaScript

ServiceNow scripting best practices

Agile/Scrum methodologies

Education

Bachelor's degree in Computer Science or related field

Job description

OA/ETSO - EXCEPTION - ServiceNow Developer

Engagement Type: Contract

Hybrid role – requiring on‑site presence two days per week, or as needed. Local candidates only.

Location: Forum Place, 555 Walnut St, Harrisburg, PA. 37.5 hours per week.

ServiceNow Developer collaborates with Commonwealth personnel across multiple bureaus, System Specialists, SMEs, and suppliers. The Product Specialist works closely with Process Owners, Business Analysts, ServiceNow Administrators, and other Developers within ETSO. ServiceNow Certified Developer is preferred but not mandatory.

Position Duties and Tasks

• Design, develop, and implement ServiceNow applications and integrations.
• Customize core ITSM applications such as Incident, Problem, Change, Request, and CMDB.
• Develop and maintain custom applications/modules using ServiceNow Studio.
• Create workflows, business rules, client scripts, UI policies/actions, and automated tasks.
• Integrate ServiceNow with third‑party tools via REST/SOAP APIs and MID Server.
• Collaborate with Business Analysts and stakeholders to gather and clarify requirements.
• Develop reports, dashboards, and performance analytics widgets.
• Perform code reviews, unit testing, and maintain code quality and security.
• Maintain documentation on configurations, customizations, and system architecture.
• Document all work for future reference.
• Work effectively in a team environment.
• Communicate clearly, orally and in writing.
• Participate in Agile/Scrum development cycles and sprints.

Required Skills

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 5+ years of hands‑on ServiceNow development experience.
• Strong knowledge of JavaScript, Glide API, and ServiceNow scripting best practices.
• Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay).
• Familiarity with Agile/Scrum methodologies.
• ServiceNow Certified System Administrator (CSA) – required.
• ServiceNow Certified Application Developer (CAD) – required.

Desired Skills

• ServiceNow Certified Implementation Specialist (CIS – ITSM, HRSD, Discovery).
• Experience with Automated Test Framework (ATF).
• Exposure to ServiceNow App Engine and Flow Designer.
• Understanding of CMDB and Discovery.
• Knowledge of Employee Service Portal and custom widget development.