ServiceNow Developer

Jobtailor; Dallas (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

Hearst Health is seeking a ServiceNow Developer to design, develop, configure, and maintain solutions on the ServiceNow platform. This role requires collaboration with platform owners and business stakeholders to deliver secure and user-focused services.

The ideal candidate will have over 3 years of ServiceNow development experience, knowledge of IT infrastructure, and strong communication skills. This position offers an opportunity to leverage modern AI-assisted development practices.

Qualifications

• 3+ years of experience as a ServiceNow Developer.
• Experience with ITSM, Service Portals, and Flow Designer.
• Strong communication skills and knowledge of IT infrastructure topology.

Responsibilities

• Design, develop, and maintain solutions on the ServiceNow platform.
• Implement new capabilities and assist with upgrades.
• Collaborate with stakeholders to deliver user-focused solutions.

Skills

ServiceNow Development

Automation Tooling

AI Prompt Engineering

Agile Practices

ITIL Framework

Tools

ServiceNow

APIs

Web Services

Job description

Role Overview

The ServiceNow Developer is responsible for designing, developing, configuring, and maintaining solutions on the ServiceNow platform in support of business initiatives. This role partners with platform owners, architects, and business stakeholders to deliver scalable, secure, and user-focused solutions.

What You Will Do

Develop, test, and implement new capabilities on the ServiceNow platform, assist with upgrades, and stay current on ServiceNow products and integrated technologies.

Why It Might Be a Fit

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products.

Requirements

• 3+ years as a ServiceNow Developer
• Experience developing in ITSM, Service Portals, Flow Designer, Workflow, Virtual Agent Topics, Integration Hub, Application integrations using APIs, web services, scripts, transform maps, etc.
• Scoped Applications, Scripting in ServiceNow, Test Management and ATFITOM: Event Management, CMDB, Discovery, Service Mapping
• 1+ years as member of an Agile, Scrum, or Kanban team
• Broad general knowledge of IT infrastructure topology
• Knowledge of the ITIL framework, ServiceNow CSDM model, and database fundamentals
• Strong communication skills, AI prompt engineering skills, and knowledge of database fundamentals