ServiceNow Developer

THOUGHT BYTE; Columbus (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

THOUGHT BYTE is seeking a ServiceNow Developer to deliver high-quality, secure, and compliant ServiceNow solutions within the Enterprise Service Management team. The role requires advanced platform knowledge, disciplined SDLC practices, and collaboration with architects, PMs, stakeholders, and cross-functional teams.

Responsibilities include designing and implementing applications, leading code reviews, and supporting monthly releases while ensuring governance and security alignment across

Qualifications

• 5+ years hands-on ServiceNow development experience.
• Secure development in regulated environments (FedRAMP/GCC High).
• Experience supporting complex enterprise workflows and release cycles.

Responsibilities

• Design, develop, implement, and enhance ServiceNow applications, integrations, and custom solutions.
• Build secure, scalable code following best practices and governance guidelines.
• Lead troubleshooting and root-cause analysis for platform defects and performance issues.
• Collaborate with architects and cross-functional teams to refine requirements and options.
• Conduct and participate in code reviews to maintain quality.
• Support monthly releases, regression testing, UAT cycles, and platform stability.
• Maintain technical documentation including workflows, tests, and architecture.
• Mentor junior developers and agency developers on best practices and standards.
• Ensure compliance with platform governance, security, and responsibilities.
• Stay current on ServiceNow features, releases, and industry trends.
• Contribute to process improvements and modernization of development methodologies.

Skills

ServiceNow development

Script Includes

Business Rules

Flow Designer

UI Policies

Client Scripts

API integrations

Scoped apps

Tools

ServiceNow platform

Job description

ServiceNow Developer is a critical technical role within client’s Enterprise Service Management team, responsible for delivering high‑quality, secure, and compliant ServiceNow solutions. This position requires advanced development expertise, strong platform knowledge, disciplined SDLC practices, and the ability to collaborate closely with architects, project managers, business stakeholders, and cross‑functional technical teams.

Responsibilities:

• Design, develop, implement, and enhance ServiceNow applications, integrations, and custom solutions aligned to DAS OIT and enterprise standards.
• Build high‑quality, secure, and scalable code following best practices and FedRAMP compliance guidelines.
• Lead troubleshooting and root‑cause analysis for platform defects, performance issues, and complex technical challenges.
• Collaborate with architects and cross‑functional teams to refine requirements, evaluate design options, and ensure alignment with enterprise strategy.
• Conduct and participate in code reviews, providing constructive feedback and maintaining quality across the ESM development team.
• Support monthly releases, regression testing, UAT cycles, and platform stability efforts (aligned with responsibilities outlined in internal developer role expectations).
• Maintain technical documentation, including workflows, test scripts, requirements, and architectural artifacts.
• Mentor junior developers and delegated agency developers, guiding them on best practices, development guardrails, and enterprise standards.
• Ensure compliance with platform governance, security, and RACI-defined responsibilities for enterprise vs. agency development.
• Stay current on ServiceNow features, releases, and industry trends, applying modern approaches to improve reliability and performance.
• Contribute to continuous process improvements, coding standards, and modernization of development methodologies.

Required Qualifications:

• 5+ years of hands‑on ServiceNow development experience (Script Includes, Business Rules, Flow Designer, UI Policies, Client Scripts, API integrations, scoped apps).
• Strong understanding of secure development in regulated environments (FedRAMP/GCC High).
• Experience supporting complex enterprise workflows, ServiceNow integrations, and release cycles.

Desired Qualifications:

Excellent communication skills and ability to collaborate with technical and non‑technical stakeholders. Position supports ongoing enterprise initiatives, including release management, platform stability, ServiceNow integrations, and customer agency needs (as reflected in previous platform work and integrations).