ServiceNow Developer

Bespoke Technologies, Inc.; Chantilly, Northern (VA, KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Bespoke Technologies, Inc. is seeking a Software Engineer to design, develop, and document code for ServiceNow-based applications. You will participate in AGILE SN software development, implement security and development requirements, and contribute to IT support documentation and SOPs.

Strong experience with ServiceNow, Jira, and APIs is required, along with a focus on UX/UI improvements and accessibility standards. On-site role in Chantilly, VA with core hours 0900–1500.

Qualifications

• Experience developing ServiceNow applications.
• Experience with best practices and accessibility standards.
• Experience using agile methodologies and Jira.
• Experience analyzing web-based components and APIs for future development.
• Experience with version control (GitHub/Subversion).

Responsibilities

• Develop, maintain and document code for SN-based applications.
• Support SN feature implementations and AGILE processes.
• Conduct unit, functional and user testing.
• Create IT support documents and SOPs.
• Assist with SN reference architecture and security requirements.

Skills

ServiceNow development

Agile methodology

Jira

UX/UI improvement

web services/APIs

GitHub/Subversion

Tier 1-3 support

SOPs and IT workflows

accessibility standards

Tools

ServiceNow

Jira

GitHub

Job description

**Please do NOT apply if you do not have an active Poly clearance. Those without a Poly will not be considered.**

Job Description:

• The Sponsor delivers human capital management technologies and services to the workforce, including data analytics that enable business decisions.
• The Sponsor seeks to build an integrated enterprise IT support model to drive efficiencies in the talent space and better address strategic requirements associated with learning, training compliance, foreign language development and retention, job advertisements, selection, and performance.
• The development and successful implementation of this model requires experience with multiple IT skill sets, including AGILE project management, Commercial Off-the-Shelf (COTS) integration and configuration, specifically Service Now (SN), SN application design and development, enhancement, SN security risk management, and familiarity with requirements for system certification and accreditation.
• The Software Engineer will work from core hours from 0900 hours to 1500 hours with alternative works schedules discussed on a case-by-case basis.
• The Software Engineer will follow an Agile methodology for SN software development.
• The Software Engineer will support the implementation of the Sponsor’s identified objectives and priorities for SN features and functions and actively contribute to the AGILE methodology for software implementation.
• The Software Engineer will support the implementation of security and development requirements as required by the sponsor applications.
• The Software Engineer will follow the Sponsor’s document management plan that addresses documents required for all Sponsor applications and systems, their storage locations and versioning requirements.
• The Software Engineer will support the implementation of SN reference architecture and documentation as required for Sponsors SN platform.
• The Software Engineer will design, develop, maintain, and document code in support of software applications following industry best practices.
• The Software Engineer will design, develop, maintain and document code in support of databases following industry best practices.
• The Software Engineer will design, develop, maintain and document code in support of cloud services following industry best practices.
• The Software Engineer will conduct unit, functional, and user testing.

Required Skills:

• Demonstrated experience with development of ServiceNow applications.
• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards.
• Demonstrated experience using agile methodology.
• Demonstrated experience using Jira.
• Demonstrated experience proposing recommendations that provide business value while supporting business goals and objectives, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery, transforming, and modernizing web-based application, system, and service components.
• Demonstrated experience analyzing and documenting web-based application, system, or service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development.
• Demonstrate experience interfacing with web-based databases and providing reports generation.
• Demonstrated on-job experience with version control software like Github or Subversion.
• Demonstrated experience in managing Tier 1, Tier 2, and Tier 3 support, using service management systems.
• Demonstrated experience developing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes.
• Demonstrated experience working with compliance or performance management applications.
• Demonstrated experience with development of ServiceNow applications.
• Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards.
• Demonstrated experience using agile methodology.
• Demonstrated experience using Jira.
• Demonstrated experience proposing recommendations that provide business value while supporting business goals and objectives, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery, transforming, and modernizing web-based application, system, and service components.
• Demonstrated experience analyzing and documenting web-based application, system, or service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development.
• Demonstrate experience interfacing with web-based databases and providing reports generation.
• Demonstrated on-job experience with version control software like Github or Subversion.
• Demonstrated experience in managing Tier 1, Tier 2, and Tier 3 support, using service management systems.
• Demonstrated experience developing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes.
• Demonstrated experience working with compliance or performance management applications.

Desired Skills:

• Demonstrated experience working with the Sponsor and partner IT organizations.
• Demonstrated experience working with learning applications.
• Demonstrated experience working with language, compliance, and performance management applications.
• Demonstrated experience with cloud technologies.
• Demonstrated experience with networking and platform hosting technologies.
• Demonstrated experience with copyright and accessibility compliance (WCAG 2.0 AA).
• Demonstrated experience with Tableau.
• Skillset Questions
• Demonstrated experience working with the Sponsor and partner IT organizations.
• Demonstrated experience working with learning applications.
• Demonstrated experience working with language, compliance, and performance management applications.
• Demonstrated experience with cloud technologies.
• Demonstrated experience with networking and platform hosting technologies.
• experience with copyright and accessibility compliance (WCAG 2.0 AA).
• Demonstrated experience with Tableau.