Servicenow Developer

TechDigital Group; Cary (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

TechDigital Group is seeking an experienced ServiceNow Developer based in Cary, North Carolina. The role involves creating and managing ServiceNow applications, integration with external systems, and ensuring adherence to quality standards.

Candidates should have over seven years of experience in ServiceNow development, strong problem-solving skills, and a bachelor's degree in a relevant field. The position offers opportunities for professional growth, including coaching and knowledge management activities.

Qualifications

• 7+ years of implementation and strong working knowledge of ServiceNow.
• Senior-level proficiency in ServiceNow development and administration.
• Experience with Business Continuity Management is preferred.

Responsibilities

• Create and manage ServiceNow applications and modules.
• Develop and maintain integrations between ServiceNow and other systems.
• Provide support for on-call escalations and incident management.

Skills

ServiceNow Development

Integration with REST/SOAP APIs

Customer Interface Abilities

Agile Methodologies

Software Development Life Cycle (SDLC)

Education

Bachelor's degree in Computer Science, MIS, or Engineering

Job description

Responsibilities

Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting. Customize ServiceNow modules and applications to fit the specific needs of the business, including incident management, change management, problem management, and more. Develop and maintain integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools. Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations. Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.

Qualifications

Required Skills: 7+ years of implementation and strong working knowledge of ServiceNow; Senior-level proficiency in ServiceNow development and administration. Strong customer interface abilities for requirements gathering and solution design. Expertise in ServiceNow Flow Designer and Workflow Editor, including Scheduled Script Executions and reporting functionalities. Solid understanding of the Software Development Life Cycle (SDLC) and familiarity with Agile and Scrum methodologies. Skilled in building and sustaining integrations between ServiceNow and external systems utilizing REST, SOAP, and other APIs. Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations. Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations. Experience with Business Continuity Management is preferred. Bachelor s degree in computer science, MIS, Engineering or equivalent experience.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies
2. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
3. To participate or contribute on EN business in creation of proposals to drive Service improvement plans
4. To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team
5. To provide support for on call escalations /L3 level support and doing incident & problem management
6. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives