ServiceNow Developer

Quantum Technologies LLC; Austin (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

Quantum Technologies. LLC in Austin, TX seeks a ServiceNow Developer to design, develop, and customize ServiceNow applications on the Now Platform, collaborating with IT and business teams.

You will configure ITSM modules, CMDB, workflows, UI pages, and integrations using REST/SOAP APIs, Flow Designer, and Workflow Editor. Strong knowledge of security, ACLs, and data migration is required; performance in a fast-paced, merit-based environment is expected.

Qualifications

• Experience designing and building ServiceNow applications on Now Platform.
• Configure ITSM modules (Incident, Problem, Change, Request) and CMDB.
• Develop UI pages, portals and integrate with external systems via REST/SOAP.

Responsibilities

• Design, develop, and customize ServiceNow applications based on business requirements.
• Configure and maintain ITSM modules, including Incident, Problem, Change, and Request Management.
• Create and maintain workflows and automation using Flow Designer and Workflow Editor.
• Configure Service Catalog items, catalog client scripts, and request workflows.
• Develop custom applications and modules using the ServiceNow platform.
• Implement integrations between ServiceNow and external applications using REST and SOAP APIs.
• Configure ServiceNow CMDB, Discovery, and Configuration Management processes.
• Develop UI Pages, UI Actions, UI Macros, and Service Portal components.
• Implement role-based access controls, ACLs, and platform security policies.
• Work with Import Sets, Transform Maps, and data migration processes.
• Perform platform upgrades, enhancements, testing, and deployment activities.
• Troubleshoot production issues and provide technical support.
• Collaborate with business analysts, administrators, and cross-functional development teams.
• Maintain technical documentation and follow ServiceNow development best practices.

Skills

ServiceNow Platform

Workflow automation

REST/SOAP API integration

UI/Portal development

Security model (ACLs/Roles)

Tools

ServiceNow Studio

Git

Update Sets

Discovery

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization:US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Roles and Responsibilities

Design, develop, and customize ServiceNow applications based on business requirements.

Configure and maintain ITSM modules, including Incident, Problem, Change, and Request Management.

Create and maintain workflows and automation using Flow Designer and Workflow Editor.

Configure Service Catalog items, catalog client scripts, and request workflows.

Develop custom applications and modules using the ServiceNow platform.

Implement integrations between ServiceNow and external applications using REST and SOAP APIs.

Configure ServiceNow CMDB, Discovery, and Configuration Management processes.

Develop UI Pages, UI Actions, UI Macros, and Service Portal components.

Implement role-based access controls, ACLs, and platform security policies.

Work with Import Sets, Transform Maps, and data migration processes.

Perform platform upgrades, enhancements, testing, and deployment activities.

Troubleshoot production issues and provide technical support.

Collaborate with business analysts, administrators, and cross-functional development teams.

Maintain technical documentation and follow ServiceNow development best practices.

Required Technical Skills

Platform: ServiceNow Platform, ServiceNow Now Platform

ITSM Modules: Incident Management, Problem Management, Change Management, Request Management

Development: Business Rules, Client Scripts, Script Includes, UI Policies

Automation: Flow Designer, Workflow Editor, IntegrationHub

Integrations: REST API, SOAP API, JSON, XML

CMDB: Configuration Management Database, Discovery, Service Mapping

Reporting: Reports, Dashboards, Performance Analytics

Security: Access Control Lists (ACLs), Roles, User Administration

Tools: ServiceNow Studio, Git, Update Sets

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.