ServiceNow Developer

Ethereum Technologies; Austin (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Ethereum Technologies in Austin, TX is seeking a ServiceNow Developer to design, customize, and maintain ServiceNow applications.

You will configure ITSM modules, build workflows with Flow Designer and Workflow Editor, and implement integrations via REST and SOAP APIs, with a focus on CMDB, Discovery, and security.

Collaborate with analysts and admins, write technical docs, and ensure deployments and upgrades follow best practices.

Qualifications

• Experience designing and delivering ServiceNow apps.
• Proficient in ITSM modules.
• Strong knowledge of Flow Designer and IntegrationHub.
• Experience with REST/SOAP integrations.
• Familiarity with CMDB, Discovery, Service Mapping.
• Ability to create UI components and Service Portal pages.
• Understanding of ACLs and security.
• Experience with migrations and data imports.
• Strong collaboration with cross-functional teams.
• Excellent documentation skills.

Responsibilities

• Design, develop, and customize ServiceNow applications.
• Configure ITSM modules: Incident, Problem, Change, and Request.
• Build workflows using Flow Designer and Workflow Editor.
• Configure Service Catalog items and catalog scripts.
• Develop custom applications on the ServiceNow platform.
• Implement REST and SOAP integrations with external apps.
• Configure CMDB, Discovery, and Configuration Management.
• Develop UI Pages, UI Actions, and Service Portal components.
• Enforce role-based access controls and security policies.
• Work with Import Sets, Transform Maps, and data migrations.
• Participate in platform upgrades, testing, and deployments.
• Provide production support and troubleshoot issues.
• Collaborate with analysts, admins, and dev teams.
• Maintain technical documentation and best practices.

Skills

ServiceNow Platform

ITSM Modules

Business Rules

Client Scripts

Script Includes

UI Policies

Flow Designer

Workflow Editor

IntegrationHub

REST API

SOAP API

CMDB

Discovery

Service Mapping

Reports

Dashboards

ACLs

User Administration

Git

Update Sets

Tools

ServiceNow Studio

Git

Update Sets

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization:US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Roles and Responsibilities

Design, develop, and customize ServiceNow applications based on business requirements.

Configure and maintain ITSM modules, including Incident, Problem, Change, and Request Management.

Create and maintain workflows and automation using Flow Designer and Workflow Editor.

Configure Service Catalog items, catalog client scripts, and request workflows.

Develop custom applications and modules using the ServiceNow platform.

Implement integrations between ServiceNow and external applications using REST and SOAP APIs.

Configure ServiceNow CMDB, Discovery, and Configuration Management processes.

Develop UI Pages, UI Actions, UI Macros, and Service Portal components.

Implement role-based access controls, ACLs, and platform security policies.

Work with Import Sets, Transform Maps, and data migration processes.

Perform platform upgrades, enhancements, testing, and deployment activities.

Troubleshoot production issues and provide technical support.

Collaborate with business analysts, administrators, and cross-functional development teams.

Maintain technical documentation and follow ServiceNow development best practices.

Required Technical Skills

Platform: ServiceNow Platform, ServiceNow Now Platform

ITSM Modules: Incident Management, Problem Management, Change Management, Request Management

Development: Business Rules, Client Scripts, Script Includes, UI Policies

Automation: Flow Designer, Workflow Editor, IntegrationHub

Integrations: REST API, SOAP API, JSON, XML

CMDB: Configuration Management Database, Discovery, Service Mapping

Reporting: Reports, Dashboards, Performance Analytics

Security: Access Control Lists (ACLs), Roles, User Administration

Tools: ServiceNow Studio, Git, Update Sets

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.