ServiceNow Developer

Trace Systems Inc.; Andrews (MD); On-site; USD 95,000 - 140,000; Full time

Job summary

Trace Systems Inc. seeks a ServiceNow Developer to deliver full-spectrum development and implementation support for DoD environments, translating approved processes into secure workflows and user experiences for ITSM/ITBM/ITAM needs.

The role involves collaboration with HAF/A1 sprint teams and government stakeholders, building tailorable dashboards, and supporting requirements analysis, planning, and releases in a secure, mission-focused setting.

Qualifications

• Active Top Secret clearance and US citizenship required.
• DoD 8140 Work Roles: 632 Systems Developer, Intermediate.
• Bachelor's degree in CS/Cybersecurity/DS/IS/IT/SE or equivalent.
• CSSLP, GCLD, GSEC or other DoD 8140 certifications preferred.
• Strong verbal and written communication with technical and non-technical teams.
• 5+ years of application development; 3+ years ServiceNow experience.

Responsibilities

• Develop, configure, test, implement, and sustain ServiceNow apps and workflows.
• Collaborate with DoD stakeholders to translate processes into workflows and wireframes.
• Create dashboards, reports, and forms tailored to mission needs.
• Implement ITSM, ITBM, and ITAM modules and related processes.
• Support requirements analysis, sprint planning, demos, and releases.
• Apply secure development standards, access controls, testing, and CM in DoD environment.
• Troubleshoot defects and coordinate production changes with teams.

Skills

Top Secret clearance

US Citizenship

DoD 8140 qualifications

5+ years app development

ServiceNow development

CAD certification or ability to obtain

Strong communication skills

Security-conscious mindset

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow Platform

REST APIs

JavaScript

Agile/DevOps practices

Job description

Job Responsibilities

Trace Systems is seeking a ServiceNow Developer to provide full-spectrum development and implementation support for EACN and the 89th Communications Squadron. The developer will translate approved business processes into secure workflows, wireframes, dashboards, modules, and user experiences supporting operational and IT service-management needs.

• Develop, configure, test, implement, and sustain ServiceNow applications and business workflows supporting EACN and 89 CS requirements.


• Partner with HAF/A1 sprint and DevOps teams and Government stakeholders to translate approved processes into workflows and wireframes.


• Develop tailorable dashboards, repeatable processes, reports, forms, and user experiences that are fit for mission needs.


• Implement and enhance IT Service Management, IT Business Management, and IT Asset Management modules and associated business processes.


• Support requirements analysis, backlog refinement, sprint planning, demonstrations, documentation, and release activities.


• Apply development standards, access controls, testing practices, and configuration management within the Government ServiceNow environment.


• Troubleshoot defects, support integrations, and coordinate production changes with stakeholders and operational support teams.

Job Overview

Job Title: ServiceNow Developer

Location: Joint Base Andrews, Maryland

Job Responsibilities

Trace Systems is seeking a ServiceNow Developer to provide full-spectrum development and implementation support for EACN and the 89th Communications Squadron. The developer will translate approved business processes into secure workflows, wireframes, dashboards, modules, and user experiences supporting operational and IT service-management needs. The project associated with this position is currently in the proposal stage.

• Develop, configure, test, implement, and sustain ServiceNow applications and business workflows supporting EACN and 89 CS requirements.


• Partner with HAF/A1 sprint and DevOps teams and Government stakeholders to translate approved processes into workflows and wireframes.


• Develop tailorable dashboards, repeatable processes, reports, forms, and user experiences that are fit for mission needs.


• Implement and enhance IT Service Management, IT Business Management, and IT Asset Management modules and associated business processes.


• Support requirements analysis, backlog refinement, sprint planning, demonstrations, documentation, and release activities.


• Apply development standards, access controls, testing practices, and configuration management within the Government ServiceNow environment.


• Troubleshoot defects, support integrations, and coordinate production changes with stakeholders and operational support teams.

Minimum Qualifications

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.


• Due to the nature of the work and contract requirements, US Citizenship is required.


• Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 632 Systems Developer, Proficiency Level: Intermediate; and may qualify through education, military training, certifications, or a combination thereof.


• Qualifying credentials include a Bachelors degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military training.


• Qualifying certifications may include CSSLP, GCLD, GSEC or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.


• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.


• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.


• 5+ years of application development experience, including 3+ years developing or administering ServiceNow solutions.


• Current ServiceNow Certified Application Developer (CAD) certification, or ability to obtain it within six months of employment.


• Experience developing workflows, dashboards, forms, reports, business rules, and role-based user experiences.


• Working knowledge of ITSM, ITBM, and ITAM modules and Agile/DevOps development practices.

Desired Qualification

• Experience developing ServiceNow solutions for DoD or Air Force customers.


• Additional ServiceNow certifications, experience with platform integrations, JavaScript, REST APIs, or automated testing.


• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.


• Experience supporting mission-essential communications in distributed, multi-site environments.

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.