ServiceNow Developer

ECS; Fairfax (VA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Everforth ECS is seeking experienced ServiceNow Developers to design, develop, and enhance ServiceNow solutions in a hybrid Fairfax, VA setting and onsite Key West, FL. You will drive workflow automation, platform customization, and business process improvements within an Azure-based environment.

The ideal candidate has 5+ years of ServiceNow experience, strong JavaScript skills, and DoD clearance eligibility.

Qualifications

• U.S. Citizen with ability to obtain a DoD Top Secret clearance.
• Bachelor's degree in Computer Science, Information Systems Management, or STEM.
• 5+ years of hands-on experience supporting ServiceNow and/or similar SaaS tools.
• Strong experience configuring and customizing ServiceNow workflows: Flow Designer, Business Rules, Client Scripts, UI Policies, Service Catalog, Notifications, ACLs.
• Experience administering ITSM modules: Incident, Change, Problem, Request, Knowledge Management.
• Strong JavaScript experience; TypeScript a plus.

Responsibilities

• Design, develop, and enhance ServiceNow workflows, forms, catalogs, and applications.
• Create dashboards, reports, and performance analytics for operational insight.
• Develop automated workflows and integrations between ServiceNow and enterprise applications.
• Collaborate with stakeholders to identify opportunities for automation and process improvement.
• Troubleshoot and resolve issues with custom applications and workflows; support governance discussions.
• Travel up to 20% and support multiple locations as needed.

Skills

ServiceNow

JavaScript

REST API integrations

Team collaboration

Governance & compliance

Education

Bachelor's degree in Computer Science/ STEM

Tools

Flow Designer

App Engine Studio

JavaScript tooling

Job description

Job Description

Everforth ECS is seeking multiple experienced, outcome-driven ServiceNow Developers, one in our Fairfax, VA office in a hybrid capacity and another onsite at JIATF-S - Naval Air Station Key West (Truman Annex) Key West, FL. to support U.S. Government Mission Partner Enclaves and enterprise IT modernization efforts. This individual will be responsible for designing, developing, and enhancing the ServiceNow solutions, with a focus on workflow automation, platform customization, and business process improvement. The ServiceNow Developer is responsible for guiding governance discussions, gathering and analyzing business and technical requirements, and proposing scalable technical solutions that enhance end-user support, ticketing, auditing, and business process automation within an existing Azure tenant-based environment. Working closely with government stakeholders, program leadership, and engineering teams, this individual will design and customize ServiceNow workflows, forms, catalogs, and applications that improve operational efficiency and modernize service delivery. The successful candidate will leverage ServiceNow's low-code/no-code capabilities, Flow Designer, App Engine Studio, JavaScript, and platform development tools to automate business processes and deliver scalable solutions across the ServiceNow platform. The ideal candidate is equally comfortable engaging with customers to understand business challenges as they are developing custom workflows, building applications, integrating enterprise systems, and delivering innovative solutions that improve the user experience.

Job Responsibilities

• Integrate with, and support, a team of subject matter experts in a highly agile environment to implement best in class multi-Cloud solutions for large DoD program(s).
• Design and implement automated workflows.
• Develop:
• Custom ServiceNow applications, forms, catalogs, and approval processes.
• Tools and scripts to automate deployment, troubleshooting, monitoring, and diagnostics.
• Collaborate with business stakeholders to identify opportunities for workflow automation and process improvement.
• Create dashboards, reports, and performance analytics that provide operational insight.
• Ensure the effective safeguarding and sharing of enterprise data.
• Troubleshoot and resolve issues with custom applications, workflows, integrations, and automation.
• Recommend new platform capabilities and automation opportunities to improve efficiency and customer experience.
• Other duties, as assigned.

Salary Range: $120,000-150,000

General Description Of Benefits

Required Skills

• U.S. Citizen.
• Ability to obtain a DoD Top Secret security clearance.
• Bachelor's degree in Computer Science, Information Systems Management, or similar Science, Technology, Engineering, or Mathematics (STEM) discipline.
• Certified DoD 8140 IAT Level II or higher (Security+ or CISSP preferred); active or obtained within 60 calendar days of hire.
• Ability to support either location:
• Up to 3 business days per week onsite at Everforth ECS Corporate offices located in Fairfax, VA
• Onsite at JIATF-S - Naval Air Station Key West (Truman Annex) Key West, FL.
• Ability to travel (potentially up to 20%) to CONUS / OCONUS locations multiple times over the lifespan of the program.
• 5+ years of progressive, hands‑on experience supporting ServiceNow and/or similar SaaS tools.
• Strong experience configuring and customizing ServiceNow workflows using: Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Service Catalog, Notifications, ACLs, etc.
• Experience administering ITSM modules including Incident, Change, Problem, Request, and Knowledge Management.
• Strong JavaScript experience; TypeScript experience is a plus.
• Experience developing REST API integrations between ServiceNow and enterprise applications.
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).

Desired Skills

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• Azure AZ-103|104 certification.
• Proficiency:
• Supporting Windows and Linux Server/Desktop endpoints.
• With Cloud networking and troubleshooting Cloud networking environments.
• Experience in one or more automation languages (ARM/Bicep Templates, BASH, Python).
• Familiarity with Identity and Authentication processes (SSO/Federation, AD/Azure AD, etc.).

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ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission‑critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We Value

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!