ServiceNow Developer

GCyber; Morningside (MD); On-site; USD 110,000 - 155,000; Full time

Benefits offered by this job

Paid Leave

Parental Leave

401(k) Matching

Professional Development

Commuter Benefits

Parking

Job summary

GCyber is seeking a ServiceNow Developer to support a high-profile Air Force program and its security operations center. The role builds workflows, dashboards, and modules the program runs on, including incident, change, asset, and project delivery, onsite at Joint Base Andrews, MD.

You will work with Government sprint and DevOps teams to develop ITSM/ITBM/ITAM, build dashboards, and configure the platform to reflect system changes.

Qualifications

• Active DoD SECRET clearance.
• ServiceNow CAD certification.
• DoD 8140/8570 IA baseline certification.
• BA/BS and 5+ years of ServiceNow development experience; degree may be waived with experience.
• Experience in ITSM, ITBM, ITAM development.

Responsibilities

• Provide full spectrum ServiceNow development and workflows.
• Develop ITSM, ITBM, and ITAM modules and dashboards.
• Build dashboards and reporting from tickets and network data.
• Configure and customize platform reflecting design changes.
• Respond to user change requests and implement in platform.
• Support ServiceNow training for government and contractor staff.

Skills

ServiceNow

ITSM

ITBM

ITAM

JavaScript

GlideRecord

GlideAjax

Flow Designer

Service Portal

REST

SOAP

Sprint model

Education

BA/BS and 5+ years of ServiceNow development experience

Tools

CAD (ServiceNow Certified Application Developer)

Job description

GCyber is hiring a ServiceNow Developer to support a high-profile Air Force communications program and its security operations center. The ServiceNow Developer builds the workflows, dashboards, and modules the program runs on, including incident management, change management, asset management, and project delivery.

This position is full time onsite at Joint Base Andrews, MD. Given the classified nature of the work, there is no opportunity for hybrid or remote work.

This position is contingent upon contract award.

As the ServiceNow Developer, you will:

• Provide full spectrum ServiceNow development and build process workflows and wireframes with the Government's sprint and DevOps team.
• Develop and implement across the ITSM, IT Business Management (ITBM), and IT Asset Management (ITAM) modules.
• Build dashboards and reporting that turn ticket and network data into trend analysis the customer can use.
• Configure and customize the platform to reflect system design changes and equipment upgrades.
• Respond to user configuration change requests and build them into the platform.
• Support ServiceNow training for Government and contractor staff.

Minimum Qualifications and Experience:

• Active DoD SECRET clearance
• ServiceNow Certified Application Developer (CAD)
• DoD 8140/8570 IA baseline certification.
• BA/BS and 5+ years of ServiceNow development experience. Additional experience may be considered in lieu of degree.
• Development experience in at least two of ITSM, ITBM, and ITAM.
• Experience with JavaScript, GlideRecord and GlideAjax, Flow Designer, scoped applications, Service Portal, and REST and SOAP integrations.
• Experience working in a sprint model with a Government product owner.

Preferred Skills & Experience

• Certified ServiceNow Implementation Specialist - IT Service Management (CIS-ITSM) and/or prior experience delivering instructor-led ServiceNow training.
• Air Force or HAF/A1 ServiceNow experience.

Our Benefits

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

• 26 Days of Paid Leave + Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
• 401(k) Matching
• 100% Company-funded Disability Insurance
• 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

Equal Opportunity Employer

GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

Stay in Touch

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