ServiceNow Delivery & Operations Lead - Hybrid (Ann Arbor)

KLA-Belgium; Ann Arbor (MI); On-site; USD 111,000 - 163,000; Full time

Job summary

KLA is seeking a Product Operations & Delivery Lead to drive operational excellence across the ServiceNow platform. You will coordinate delivery, manage stakeholder expectations, and enable product and process improvements across ITSM, CSM, and CMDB.

This hybrid role requires on-site presence at our Midwest HQ in Ann Arbor, MI three days per week, and offers the opportunity to influence platform governance, reporting, and continuous improvement initiatives that deliver measurable business value.

Qualifications

• Bachelor's Degree with 8 years' related experience.
• Master's degree with 6 years' experience or Doctorate with 3 years' experience.

Responsibilities

• Delivery Operations & Coordination across ServiceNow teams.
• Stakeholder Engagement as primary operational contact.
• Product & Process Enablement through requirements and backlog.
• ServiceNow Governance and prioritization practices.
• Reporting & Operational Insights with dashboards and KPIs.
• Continuous Improvement and data-driven decision making.

Skills

Delivery Operations

Stakeholder Engagement

Product Enablement

ServiceNow Governance

Reporting & Insights

Continuous Improvement

Education

Bachelor's Degree + 8 yrs

Master's Degree + 6 yrs

Doctorate + 3 yrs

Tools

ServiceNow

Job description

KLA is seeking a Product Operations & Delivery Lead to drive operational excellence across the ServiceNow platform. You will coordinate delivery, manage stakeholder expectations, and enable product and process improvements across ITSM, CSM, and CMDB.

This hybrid role requires on-site presence at our Midwest HQ in Ann Arbor, MI three days per week, and offers the opportunity to influence platform governance, reporting, and continuous improvement initiatives that deliver measurable business value.