ServiceNow Delivery Lead — Enterprise PM & ITIL

Accenture; Seattle (WA); On-site; USD 101,000 - 245,000; Full time

Job summary

Accenture is seeking a ServiceNow Delivery Lead Manager in Seattle to drive successful delivery of ServiceNow solutions in a client consulting environment. You will lead engagements from post-sales to final delivery, ensuring scope, deliverables, budget, and client outcomes are met.

The role requires hands-on development in ServiceNow, staying current with new applications, and a process-oriented mindset. Strong experience with enterprise software and consulting is essential.

Qualifications

• Minimum 5 years knowledge and experience working with or implementing ServiceNow.
• CSA certification is required.
• Minimum of 1 CIS certification.
• Minimum of 3 years of experience with MS Project.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare client-facing and internal deliverables (project plan, issues/risk register, weekly status reports).
• Identify opportunities to provide additional value to clients and coordinate with ServiceNow account teams.

Skills

ServiceNow experience

Project management

Client delivery

Stakeholder communication

Education

Bachelor's degree or equivalent

CSA (ServiceNow Certified System Administrator)

CIS (ServiceNow Implementation Specialist)

Tools

MS Project

Job description

Accenture is seeking a ServiceNow Delivery Lead Manager in Seattle to drive successful delivery of ServiceNow solutions in a client consulting environment. You will lead engagements from post-sales to final delivery, ensuring scope, deliverables, budget, and client outcomes are met.

The role requires hands-on development in ServiceNow, staying current with new applications, and a process-oriented mindset. Strong experience with enterprise software and consulting is essential.