ServiceNow Developer – CSM

Alldus; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

A leading US organization is seeking an experienced ServiceNow Developer to design and enhance ServiceNow CSM solutions. You will collaborate with teams to implement scalable solutions, customize workflows, and support the CSM environment. The ideal candidate has over 5 years of ServiceNow experience, including knowledge of external system integration. This position offers a chance to work in a dynamic environment and contribute significantly to customer service operations.

Qualifications

• 5+ years of hands-on ServiceNow development experience, including 2+ years with CSM.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• Strong understanding of CSM data model and workflows.

Responsibilities

• Develop and configure ServiceNow CSM modules to meet business requirements.
• Customize workflows, UI policies, and integrations.
• Create and maintain technical documentation.

Skills

ServiceNow development experience

Integration with REST/SOAP APIs

CSM data model understanding

Education

ServiceNow certifications in System Administration

CIS-CSM certification

Job description

Alldus is hiring on behalf of a leading US organization for an experienced ServiceNow Developer with strong expertise in Customer Service Management. This is an exciting opportunity to contribute to the design, development, and enhancement of ServiceNow CSM solutions supporting nationwide customer and field service operations.

Responsibilities

• Develop and configure ServiceNow CSM modules to meet business requirements.
• Collaborate with architects and business process consultants to design and implement scalable CSM solutions.
• Customize workflows, UI policies, business rules, and integrations to enhance customer and agent experiences.
• Support upgrades, testing, and troubleshooting within the CSM environment.
• Create and maintain technical documentation, ensuring adherence to development best practices.
• Participate in agile delivery cycles, contributing to sprint planning and reviews.

Requirements

• 5+ years of hands‑on ServiceNow development experience, including 2+ years with CSM.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• Strong understanding of CSM data model, case management, and field service workflows.
• ServiceNow certifications in System Administration and CIS‑CSM certification are preferred.