ServiceNow CSM Solution Architect

Tranzeal Incorporated; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Tranzeal Incorporated is seeking a ServiceNow CSM solution consultant/architect with hands-on CSM architecture and client-facing consulting experience in the United States. The role covers CSM case management, customer management, portal, knowledge, service catalog, omnichannel, and virtual agents, with emphasis on integrations, security, and data architecture.

The candidate should have 10+ years of ServiceNow experience, 3+ years in pre-sales, strong presentation skills, and familiarity with

Qualifications

• 10+ years of ServiceNow experience with strong CSM expertise.
• CSM architecture across case management, customer/contact management, portal, knowledge, service catalog, omnichannel, virtual agent, and workspaces.
• Strong IntegrationHub, APIs, integrations, security, ACLs, and data architecture.
• 3+ years in pre-sales / solution consulting, supporting ServiceNow sales pursuits.
• Experience with discovery workshops, demos, RFP/RFI, SOWs, proposals, estimates, and roadmaps.
• Strong executive/customer presentation and communication skills.
• Experience with Now Assist and GenAI/AI-powered customer service is highly desirable.

Skills

ServiceNow

CSM expertise

Pre-sales / solution consulting

Client-facing consulting

APIs / Integrations

Data architecture

Executive presentation

Now Assist / GenAI knowledge

Tools

IntegrationHub

Now Assist

Job description

Seeking a ServiceNow CSM solution consultant/architect with strong hands-on CSM architecture plus client-facing consulting, sales, and pre-sales experience.

Key Requirements:

• 10+ years of ServiceNow experience with strong CSM expertise.
• CSM architecture across case management, customer/contact management, portal, knowledge, service catalog, omnichannel, virtual agent, and workspaces.
• Strong IntegrationHub, APIs, integrations, security, ACLs, and data architecture.
• 3+ years in pre-sales / solution consulting, supporting ServiceNow sales pursuits.
• Experience with discovery workshops, demos, RFP/RFI, SOWs, proposals, estimates, and roadmaps.
• Strong executive/customer presentation and communication skills.
• Experience with Now Assist and GenAI/AI-powered customer service is highly desirable.