Senior ServiceNow Platform Lead: Automation & AI

Abnormalsecurity

United States

Remote

USD 142,000 - 204,000

Full time

7 days ago

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Job summary

Abnormal AI is seeking aSenior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities critical to business operations. You will own platform stability, configuration, and optimization while driving automation, Agentic AI, and knowledge management.

You will provide technical leadership, governance, manage the team’s Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.

Qualifications

5+ years translating complex ServiceNow concepts into clear guidance for technical and business audiences.
5+ years of technical leadership and governance, including design reviews and SOP enforcement.
5+ years managing an Agile backlog and a ticket queue against SLAs.

Responsibilities

Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.

Skills

Flow Designer

IntegrationHub

Agentic AI

REST/SOAP

Scripted REST APIs

OAuth

Knowledge management

Glide scripting

Service catalog

Virtual Agent

Tools

Jira

JSM

Confluence

Job description

You will provide technical leadership, governance, manage the team’s Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.

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