ServiceNow Consultant (m/w/d)

Fujitsu; Chicago (IL); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

Flexible working hours

Mobile working

Learning & development opportunities

30 days annual leave

Employee discounts

Health & well-being programs

Pension and savings plans

Job summary

Fujitsu Limited is seeking a ServiceNow-focused consultant to contribute to exciting implementation projects for customers across multiple locations in Germany and the United States. You will design, develop, and advise on solutions spanning various process and platform areas, and take responsibility for planning and delivering (sub-)projects.

The role requires knowledge of Enterprise Service Management, ITIL ITSM, and solid experience with ServiceNow or similar platforms.

Qualifications

• Completed degree in Business Administration, (Business) Informatics, or equivalent with professional process and platform consulting experience.
• Knowledge of Enterprise Service Management, ideally with ITIL core ITSM certification.
• Strong experience with ServiceNow or other service management platforms.
• ServiceNow Certified System Administrator; additional implementation certifications (ITSM, HRSD, SAM/HAM) are advantageous.
• Experience in Public Sector and/or Retail is a plus.
• Knowledge of XML, HTML, JavaScript, JSON, and Web Services.
• Familiarity with agile project management and SCRUM.
• Able to consult and present effectively in German and English; willingness to travel ~10%.

Responsibilities

• Contribute to ServiceNow implementation projects for customers.
• Design, develop, and advise on solutions across process and platform areas.
• Plan, design, and deliver (sub-)projects.
• Review, customize, and enhance existing ServiceNow implementations.
• Collaborate with technical teams to develop innovative solutions.
• Drive continuous improvement of services.

Skills

Communication skills

Customer-focused mindset

Analytical thinking

Consulting & presentation

German & English language proficiency

Agile project management

Web technologies understanding

Education

Bachelor’s degree in Business Administration / Business Informatics or equivalent

Tools

ServiceNow

Job description

Job Location: Düsseldorf, Berlin, Hamburg, Nürnberg, Frankfurt am Main, München, Hannover Chicago Lane, Stuttgart, Augsburg

Location Flexibility: Multiple Locations in Country

Req Id: 10835

Posting Start Date: 8/27/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Your Responsibilities

• Contribute to exciting and challenging ServiceNow implementation projects for our customers
• Design, develop, and advise on solutions across various process and platform areas
• Take responsibility for the planning, design, and delivery of (sub-)projects
• Review, customize, and enhance existing ServiceNow implementations
• Collaborate within technical project teams to develop innovative solutions
• Drive continuous improvement and enhancement of our services

What You Bring

• Successfully completed degree in Business Administration, (Business) Informatics, or a comparable qualification, along with professional experience in process and platform consulting
• Knowledge of Enterprise Service Management, ideally with an ITIL certification for the core ITSM area
• Solid experience with ServiceNow or other service management platforms
• ServiceNow Certified System Administrator certification; additional implementation certifications are advantageous (preferred: ITSM, HRSD, SAM/HAM)
• Experience within the Public Sector and/or Retail industry is an advantage
• Conceptual knowledge of web technologies such as XML, HTML, JavaScript, JSON, and Web Services
• Knowledge of agile project management and agile software development methodologies (SCRUM)
• Strong communication skills, a customer-focused mindset, and an analytical approach to work
• Ability to consult and present effectively in both German and English
• Willingness to travel (approximately 10%)

What We Offer

• Flexible working hours and the option of mobile working to support a healthy balance between family, leisure, and career
• Extensive learning and development opportunities, enabling you to pursue an expert or leadership career path
• 30 days of annual leave, additional special leave, and an attractive compensation package
• Access to a wide range of discounts and employee benefits
• Award-winning health and well-being programs
• Attractive pension and savings plans to help you prepare for your future or your next big adventure

Interested?

We look forward to receiving your application, including your earliest possible start date and salary expectations.

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.