Enterprise Service Management Consultant (f/m/d)

Flowworkx; Indiana (PA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Mobile and flexible work

Regular training and professional development

Soft drinks, coffee, and tea available daily

Up to 30 days of vacation

Mental health and coaching services

Job bike or company car option

Job summary

A leading IT service provider in Pennsylvania seeks Enterprise Service Management Consultants of all experience levels to work on various projects involving ITSM, HR, and ITAM. Ideal candidates will have a bachelor’s degree in IT or related fields, along with relevant ServiceNow experience. The role includes client collaboration, system customization, and implementation leadership, offering a chance to work in an innovative and supportive environment.

Qualifications

• 0-2+ years (Junior), 3-5+ years (Mid), or 5-8+ years (Senior) of ServiceNow experience.
• Certifications related to ESM solutions are advantageous.

Responsibilities

• Collaborate with clients to gather requirements and design tailored ESM solutions.
• Develop, configure, and customize ESM modules to meet business needs.
• Lead or support end-to-end implementations and integrations.

Skills

Strong problem-solving and communication skills

Basic to advanced scripting skills (JavaScript, Glide, AngularJS)

Familiarity with core ESM solution functionalities

Ability to work in Agile/Scrum environments

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

ServiceNow

Job description

FWX | DACH or Home Office | Full-time & Permanent employment | Available now

Your Role

We are seeking Enterprise Service Management Consultants (f/m/d) of all experience levels (Junior, Mid-Level, Senior, Architects) and specialties (Developers, Administrators, Business Analysts, Architects, Project Managers) to join our growing team. Whether you’re starting your Atlassian, Freshworks, ServiceNow and/or Servicely journey or are a seasoned expert, we offer opportunities to work on diverse projects, from ITSM and ITOM to custom app development and workflow automation.

Your Mission

Responsibilities vary by role and seniority but may include:

• Collaborate with clients to gather requirements and design tailored ESM solutions
• Develop, configure, and customize ESM modules (ITSM, CSM, HR, ITAM, etc.) to meet business needs
• Lead or support end-to-end implementations, upgrades, and integrations with third‑party systems
• Optimize workflows, automate processes, and enhance user experiences across the platform
• Provide technical guidance, mentorship, or project leadership (senior roles)
• Conduct training sessions and create documentation for clients and end‑users
• Stay updated on ESM solution releases, trends, and best practices

Your Profile

Required Skills may vary by role and seniority.

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 0–2+ years (Junior), 3–5+ years (Mid), or 5–8+ years (Senior) of ServiceNow experience
• Familiarity with core ESM solution functionalities (Incident, Change, Catalog Items, etc.)
• Basic to advanced scripting skills (JavaScript, Glide, AngularJS)
• Strong problem‑solving and communication skills
• Ability to work in Agile/Scrum environments
• Certifications related to ESM solutions

How to apply:

• Specify your role and level (e.g., Developer, Architect, Business Analyst) and level (Junior, Mid, Senior).
• Provide a summary of your ESM experience and certifications (if any).
• Explain why you’re passionate about joining our team.

Let’s transform the future of service management together — apply today!

Diversity, innovation and team spirit – that’s the TIMETOACT GROUP. With more than 1,600 colleagues, we work in 22 cities across Germany, Austria and Switzerland, as well as in offices in Italy, the Netherlands, Spain and the USA. Our network is complemented by service hubs in Central America, Central and Eastern Europe, and Southeast Asia. In 2024, we generated over360 million euros in revenue together – and we continue to grow.

As a leading IT service provider, we shape the digital transformation for companies, corporations and public institutions. We provide advice on IT strategies, accelerate cloud transformation and leverage AI, data, software and system engineering to develop future‑ready solutions. Together with strong partners such as AWS, Atlassian, Google, Microsoft, IBM and SAP, we help our customers unlock the full potential of their cloud platforms. We also design innovative digital business models that open up new market opportunities.

With us, you’ll work across teams in a strong network of specialized companies. Our “WE” is our strength – and your opportunity to contribute, grow and actively shape the digital world.

How we provide you with real added value

Working and Living

Mobile and flexible work ensures optimal work‑life integration for you.

Encourage

Regular training, professional development, and individual certifications help you advance.

Equip

You can also use the hardware for personal purposes.

Supply

Soft drinks, as well as coffee and tea, are available to you free of charge every day.

Unwind

Up to 30 days of vacation, special leave, and personalized sabbatical arrangements provide you with time off and relaxation.

Celebrate

Legendary company events let you experience our culture firsthand.

What is second nature to us and a reflection of our WE culture:

Flexibility

Workation gives you the opportunity to work remotely for a certain period from an EU country or an EFTA state (Iceland, Liechtenstein, Norway, Switzerland).

Mobility

Job bike, job ticket/climate ticket, or a company car ensure your mobility.

Health

Sports offerings like URBAN SPORTS CLUB and Just Fit help you stay healthy and active.

Assistance

Mental health and coaching services are available to you, including preventive care such as occupational pension schemes (BAV) and disability insurance (BU).

Recommendations

If you recommend us within your network, we will reward your successful referral with a bonus.

Network

NetworkLegendary after‑work events like cocktail nights, foosball tournaments, hackathons, and outdoor activities help you get to know your colleagues across the GROUP better.

*The benefits shown may vary slightly depending on the company, location, and country.

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