ServiceNow CMDB & ITAM Specialist

Tata Consultancy Services; Newark (NJ); On-site; USD 90,000 - 110,000; Full time

Job summary

Tata Consultancy Services in Newark, NJ, seeks a detail-oriented CMDB & ITAM Specialist to govern ServiceNow CMDB and IT Asset Management data quality and lifecycle. You will collaborate with IT, Procurement, Finance, and Service Management teams to ensure accurate configuration data and actionable insights.

Responsibilities include data analysis, remediation, dashboards, and reporting; you'll drive governance, track KPIs, and support audits while identifying gaps and proposing automation

Qualifications

• Experience with ServiceNow CMDB and ITAM modules.
• Strong analytical and reporting capabilities.
• Excellent communication and stakeholder management skills.
• Ability to translate operational data into actionable insights.

Responsibilities

• Develop operational dashboards and lifecycle reporting.
• Analyze trends, exceptions, and KPIs related to CMDB and ITAM.
• Generate executive-level reports and recommendations.
• Collaborate with cross-functional teams to remediate data quality issues.
• Document business requirements and improvement opportunities.

Skills

ServiceNow CMDB

IT Asset Management

Business Analysis

Data Analysis and Reporting

IT Infrastructure Concepts

Microsoft Excel

Stakeholder Management

Process Documentation

Data Quality Management

Tools

ServiceNow Discovery

HAM Pro / SAM Pro

Power BI

ServiceNow Reporting & Dashboards

Procurement & Vendor Management

IT Financial Management

ITIL Foundation Certification

Job description

Tata Consultancy Services in Newark, NJ, seeks a detail-oriented CMDB & ITAM Specialist to govern ServiceNow CMDB and IT Asset Management data quality and lifecycle. You will collaborate with IT, Procurement, Finance, and Service Management teams to ensure accurate configuration data and actionable insights.

Responsibilities include data analysis, remediation, dashboards, and reporting; you'll drive governance, track KPIs, and support audits while identifying gaps and proposing automation