ServiceNow CMDB Analyst | Data Quality & Governance

Us Bank; Atlanta (GA); On-site; USD 98,000 - 116,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation

401(k)

Parental leave

Job summary

U.S. Bank is seeking a ServiceNow CMDB Analyst to join our IT Asset Management & Data team.

This role focuses on supporting and improving the CMDB within ServiceNow, with emphasis on CI class management, data quality, CMDB health, and process improvement. The ideal candidate brings hands-on CMDB experience and can drive CMDB maturity through data remediation efforts, cleanup initiatives, process improvements, and collaboration across engineering, infrastructure, application, and asset management

Qualifications

• 4+ years of hands-on ServiceNow experience.
• 4+ years of CMDB experience.
• Strong experience managing CI classes and CMDB data structures.
• Experience with CMDB health, data quality management, and remediation activities.
• Experience performing CMDB cleanup, reconciliation, and data integrity initiatives.
• Working knowledge of ServiceNow Discovery.
• Understanding of CSDM (Common Service Data Model).
• Experience collaborating with cross-functional technology teams.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and manage operational responsibilities with limited supervision.

Responsibilities

• Administer and maintain CI classes within the ServiceNow CMDB.
• Monitor and improve CMDB data quality, integrity, and overall health.
• Perform CMDB cleanup, remediation, and reconciliation activities.
• Analyze CI data and relationships to identify gaps and opportunities for improvement.
• Support Discovery-related processes and validate discovered data accuracy.
• Partner with engineering, infrastructure, application, and asset management teams to resolve CMDB data issues.
• Maintain and improve CMDB governance standards, processes, and documentation.
• Assist with CI relationship management and dependency mapping activities.
• Develop dashboards, reports, and metrics to measure CMDB health and operational effectiveness.
• Participate in Agile team workflows and support platform enhancement initiatives.
• Identify opportunities to improve CMDB operational processes and reduce manual effort.
• Support audit readiness efforts through accurate configuration data management and documentation.

Skills

ServiceNow

CMDB

CI classes

Data quality

CMDB health

Data remediation

ServiceNow Discovery

CSDM

Cross-functional collaboration

Independent work

Job description

U.S. Bank is seeking a ServiceNow CMDB Analyst to join our IT Asset Management & Data team.

This role focuses on supporting and improving the CMDB within ServiceNow, with emphasis on CI class management, data quality, CMDB health, and process improvement. The ideal candidate brings hands-on CMDB experience and can drive CMDB maturity through data remediation efforts, cleanup initiatives, process improvements, and collaboration across engineering, infrastructure, application, and asset management