ServiceNow CMDB Engineer

Tata Consultancy Services; Jersey City (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Tata Consultancy Services in New Jersey is seeking a senior ServiceNow specialist to drive enterprise implementations. The role covers ITSM, CSM, IRM, HRSD facets, and strong focus on automation and governance. You will partner with security and operations teams to deliver scalable, secure solutions.

Ideal candidates have hands-on experience with integrations (Splunk, Azure Sentinel, Salesforce) and a track record of reducing MTTR through automation and advanced analytics.

Qualifications

• Hands-on ServiceNow implementation across modules (IRM, ITSM, CSM, HRSD).
• Design and governance of GRC/IRM solutions including risk assessments and policy management.
• Experience with integration of enterprise tools via REST/SOAP and MID Server.

Responsibilities

• Lead end-to-end ServiceNow implementations and migrations.
• Develop workflows, UI policies, and automation to reduce MTTR.
• Collaborate with stakeholders to translate business needs into scalable technical solutions.

Skills

ServiceNow

GRC/IRM

ITSM

CSM

HRSD

SIR/SecOps

Automation

APIs (REST/SOAP)

Flow Designer

ITOM

Tools

Splunk

Azure Sentinel

Qualys

Tenable

Workday

Salesforce

MID Server

IntegrationHub

Job description

• Extensive hands‑on experience in ServiceNow development, administration, and enterprise implementations across multiple modules including IRM (GRC), SecOps (SIR, Vulnerability Response), ITSM, CSM, and HRSD.
• Strong expertise in designing and implementing GRC/IRM solutions such as risk assessments, policy & compliance management, audit workflows, and Performance Analytics dashboards.
• Proven integration experience with enterprise tools (Splunk, Azure Sentinel, Qualys, Tenable, Workday, Salesforce) using REST/SOAP APIs, MID Server, and IntegrationHub.
• Skilled in building complex workflows, Flow Designer automations, scripted business rules, UI policies, and custom applications.
• Deep knowledge of CMDB, Discovery, and ITOM for service mapping and asset visibility.
• Experience in Security Incident Response and Vulnerability lifecycle management with focus on automation and MTTR reduction.
• Strong governance and security expertise including RBAC, encryption, platform upgrades, and compliance readiness.
• Experienced in Agile delivery, ATF testing, stakeholder management, and leading end‑to‑end ServiceNow implementations.
• Hands‑on in data migration (import sets, transformation maps) and ServiceNow portal/catalog development.
• Excellent communication skills with ability to translate business requirements into scalable technical solutions.