ServiceNow CMDB & Discovery SME — Lead Design & Governance

CEI; Wilmington (DE); Presencial; USD 103.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401(k) match

Descripción de la vacante

CEI is seeking an experienced ServiceNow CMDB & Discovery SME to design, implement, and maintain a robust CMDB and Discovery framework. You will lead the configuration of CMDB data models, CI relationships, and service mapping to support ITSM and enterprise integrations.

The role requires 6+ years in ServiceNow CMDB/Discovery, hands-on MID Server setup, and strong ITIL knowledge. Onsite work four days weekly across Wilmington, DE / Irving, TX / Scottsdale, AZ / Urbandale, IA under a W2 contract

Formación

• 6+ years of ServiceNow experience with CMDB and Discovery focus.
• Hands-on experience with ServiceNow Discovery, Service Mapping, and MID Server setup.
• Strong CI class modeling and relationship design.
• Solid knowledge of IT infrastructure and ITIL processes.
• Experience integrating with REST and SOAP APIs.

Responsabilidades

• Lead design and optimization of CMDB and Service Mapping in ServiceNow.
• Configure and manage Discovery and MID Servers.
• Ensure CMDB data accuracy and governance.
• Define CI classes, relationships, and taxonomy.
• Troubleshoot Discovery issues and credentials.
• Collaborate with infra, cloud, and app teams for CI onboarding.
• Implement service mapping and dependency views for business services.
• Monitor CMDB health dashboards and KPIs.
• Support integrations with SCCM, AWS, Azure, Intune, Tanium.
• Drive CMDB governance and audits.

Conocimientos

CMDB design

ServiceNow Discovery

MID Server setup

CI class modeling

ITIL knowledge

REST/SOAP APIs

Descripción del empleo

CEI is seeking an experienced ServiceNow CMDB & Discovery SME to design, implement, and maintain a robust CMDB and Discovery framework. You will lead the configuration of CMDB data models, CI relationships, and service mapping to support ITSM and enterprise integrations.

The role requires 6+ years in ServiceNow CMDB/Discovery, hands-on MID Server setup, and strong ITIL knowledge. Onsite work four days weekly across Wilmington, DE / Irving, TX / Scottsdale, AZ / Urbandale, IA under a W2 contract