ServiceNow Discovery & CMDB Specialist

CHS Career Site

United States

In loco

USD 100.000 - 150.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

CHS Career Site seeks a dedicated ServiceNow Discovery Analyst focused on CMDB and Discovery to support the implementation, enhancement, and stability of our Configuration Management Database and related processes. You will work closely with ServiceNow architects, infrastructure teams, and application owners to ensure comprehensive and reliable visibility into IT assets and services.

This on-site role at Franklin, TN offers hands-on configuration, data governance, dashboards, and KPI initiatives

Competenze

3+ years of hands-on ServiceNow development with CMDB and Discovery.
Experience deploying MID Servers, credentials, and discovery probes/patterns.
Strong understanding of CMDB data model, CSDM, and CI lifecycle management.
Proficiency in ServiceNow scripting: Business Rules, Script Includes, Glide APIs.
Familiarity with networking concepts, infrastructure components, and virtualization technologies.
Experience with troubleshooting discovery issues, logs, and CI reconciliation.
CSA certification (ServiceNow).
Strong analytical, documentation, and communication skills.

Mansioni

Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management.
Manage and optimize CMDB class structures, CI relationships, and reconciliation rules.
Ensure CMDB data quality, completeness, and CSDM compliance.
Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns.
Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets.
Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs.
Assist with Service Mapping and infrastructure dependency modeling as needed.
Participate in audits, compliance reviews, and service lifecycle management processes.
Support CMDB-related KPIs and dashboard development.
Contribute to platform upgrades, health monitoring, and lifecycle support of Discovery components.