Senior ServiceNow CMDB & Discovery SME - On-Site

CEI; Wilmington (DE); On-site; USD 103,000 - 110,000; Full time

Job summary

CEI in Wilmington, DE is seeking a ServiceNow CMDB & Discovery SME to design, implement, and maintain a robust CMDB and Discovery framework. The ideal candidate will ensure data accuracy, governance, and effective integration with ITSM and other enterprise systems, lead CI modeling, and manage CMDB health dashboards and audits.

This on-site contract is a 6+ month engagement with potential extension, offering collaboration with infrastructure and cloud teams and the opportunity to drive

Qualifications

• 6+ years of ServiceNow experience focused on CMDB & Discovery.
• Hands-on with ServiceNow Discovery, Service Mapping, and MID Server.
• CI class modeling and relationship design.
• Strong understanding of IT infrastructure (servers, network, cloud).
• Experience with REST/SOAP APIs and data sources.

Responsibilities

• Lead design and deployment of CMDB and Service Mapping.
• Configure and manage Discovery (horizontal & cloud) and MID Servers.
• Ensure CMDB data accuracy, governance, and compliance.
• Define CI class models, relationships, and taxonomy.
• Troubleshoot Discovery issues (credentials, patterns, probes, sensors).
• Collaborate with infra, cloud, and app teams for CI onboarding.
• Implement service mapping and dependency views for services.
• Monitor CMDB health dashboards and KPIs.
• Support integrations with SCCM, AWS, Intune, Azure, Tanium.
• Drive CMDB governance, audits, and best practices.

Skills

ServiceNow CMDB

ServiceNow Discovery

MID Server setup

CI class modeling

IT infrastructure know-how

ITIL processes

Tools

MID Server

Service Mapping

Job description

CEI in Wilmington, DE is seeking a ServiceNow CMDB & Discovery SME to design, implement, and maintain a robust CMDB and Discovery framework. The ideal candidate will ensure data accuracy, governance, and effective integration with ITSM and other enterprise systems, lead CI modeling, and manage CMDB health dashboards and audits.

This on-site contract is a 6+ month engagement with potential extension, offering collaboration with infrastructure and cloud teams and the opportunity to drive