ServiceNow CMDB & Discovery SME

CEI; Wilmington (DE); On-site; USD 103,000 - 110,000; Full time

Job summary

CEI in Wilmington, DE is seeking a ServiceNow CMDB & Discovery SME to design, implement, and maintain a robust CMDB and Discovery framework. The ideal candidate will ensure data accuracy, governance, and effective integration with ITSM and other enterprise systems, lead CI modeling, and manage CMDB health dashboards and audits.

This on-site contract is a 6+ month engagement with potential extension, offering collaboration with infrastructure and cloud teams and the opportunity to drive

Qualifications

• 6+ years of ServiceNow experience focused on CMDB & Discovery.
• Hands-on with ServiceNow Discovery, Service Mapping, and MID Server.
• CI class modeling and relationship design.
• Strong understanding of IT infrastructure (servers, network, cloud).
• Experience with REST/SOAP APIs and data sources.

Responsibilities

• Lead design and deployment of CMDB and Service Mapping.
• Configure and manage Discovery (horizontal & cloud) and MID Servers.
• Ensure CMDB data accuracy, governance, and compliance.
• Define CI class models, relationships, and taxonomy.
• Troubleshoot Discovery issues (credentials, patterns, probes, sensors).
• Collaborate with infra, cloud, and app teams for CI onboarding.
• Implement service mapping and dependency views for services.
• Monitor CMDB health dashboards and KPIs.
• Support integrations with SCCM, AWS, Intune, Azure, Tanium.
• Drive CMDB governance, audits, and best practices.

Skills

ServiceNow CMDB

ServiceNow Discovery

MID Server setup

CI class modeling

IT infrastructure know-how

ITIL processes

Tools

MID Server

Service Mapping

Job description

Back ServiceNow CMDB & Discovery SME
Application Development Wilmington , Delaware Contract On-Site Nov 2, 2026

ServiceNow CMDB Subject Matter Expert (SME)

Job at a Glance

• Title: ServiceNow CMDB & Discovery SME
• Location:Wilmington, DE, Irving, TX, Scottsdale, AZ or Urbandale, IA (onsite 4 days per week)
• Contract: W2 only, 6+ month contract with potential for extension or conversion to full time with the client.
• Pay: $ 75-80/hour + optional medical, dental, vision, 401(k) match

Overview

We are seeking an experienced ServiceNow CMDB & Discovery Subject Matter Expert (SME) to design, implement, and maintain a robust CMDB and Discovery framework. The ideal candidate will ensure data accuracy, governance, and effective integration with ITSM and other enterprise systems.

Key Responsibilities

• Lead design, implementation, and optimization of CMDB and Service Mapping in ServiceNow
• Configure and manage Discovery (horizontal & cloud) and MID Servers
• Ensure CMDB data accuracy, completeness, and compliance with governance standards
• Define and maintain CI class models, relationships, and taxonomy
• Troubleshoot Discovery issues (credentials, patterns, probes, sensors)
• Collaborate with infrastructure, cloud, and application teams for CI onboarding
• Implement Service Mapping and dependency views for business services
• Establish and monitor CMDB health dashboards and KPIs (completeness, correctness, compliance)
• Support integrations with tools like SCCM, AWS, Intune, Azure, Tanium etc.
• Drive CMDB governance, audits, and best practices

Required Skills

• 6+ years of ServiceNow experience with strong focus on CMDB & Discovery
• Hands-on experience with: ServiceNow Discovery, Service Mapping, MID Server setup
• CI class modeling and relationship design
• Strong understanding of IT infrastructure (servers, network, cloud)
• Experience in troubleshooting Discovery patterns and credentials
• Knowledge of ITIL processes and CMDB lifecycle management
• Familiarity with integrations (REST/SOAP APIs, data sources)

Required Education

No Education Requirements

Preferred Skills

• ServiceNow certifications (CSA, CIS-Discovery or CIS-Service Mapping)
• Experience with cloud discovery (AWS/Azure/GCP)
• Exposure to ITOM modules and Event Management
• Strong analytical & problem-solving skills
• Stakeholder management and communication
• Attention to data quality and governance
• Ability to work in a fast-paced environment

Why Should I Apply?

This role offers the opportunity to lead critical ITSM initiatives within a dynamic environment, utilizing your ServiceNow expertise to shape enterprise infrastructure. Join us to make a significant impact on our client’s IT operations.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.

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