ServiceNow CMDB Architect Remote

Ensisinfo Inc; Los Angeles (CA); Remote; USD 130,000 - 180,000; Full time

Job summary

Ensisinfo Inc is seeking a talented ServiceNow CMDB Architect to lead enterprise CMDB initiatives in Los Angeles, CA. You will design, implement, and optimize CMDB architectures, refining CI relationships and data models while driving accurate Discovery and ADM mappings.

The role requires deep ServiceNow CMDB expertise, strong ITIL knowledge, and the ability to guide junior team members. A CIS/CMDB certification is preferred, and a bachelor’s degree in CS/IT is expected.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience as ServiceNow CMDB Architect or Senior CMDB Consultant.
• Deep expertise in ServiceNow Discovery, Service Mapping, and ITOM modules.
• Strong understanding of ITIL configurations and asset management.

Responsibilities

• Design, implement, and maintain the ServiceNow CMDB architecture for enterprise IT operations.
• Lead Configuration Management initiatives ensuring data quality and governance across the CMDB.
• Configure and manage ServiceNow Discovery to map IT assets and infrastructure.
• Define and enforce CI relationships, data models, and CMDB class structures.

Skills

ServiceNow CMDB Architect

ServiceNow Discovery

ITOM

ITIL

JavaScript/ Glide API

CIS/CMDB Certification

Education

Bachelor's degree in CS/IT

Job description

About the Role:

Ensisinfo Inc is looking for a talented and driven ServiceNow CMDB Architect to join our growing team in Los Angeles, CA. This is an exciting opportunity to lead and shape enterprise-level Configuration Management strategies using the ServiceNow platform. If you're passionate about Discovery, CMDB design, and building scalable IT infrastructure solutions, we want to hear from you!

Responsibilities:

• Design, implement, and maintain the ServiceNow CMDB architecture to support enterprise IT operations
• Lead Configuration Management initiatives, ensuring data accuracy, integrity, and completeness across the CMDB
• Configure and manage ServiceNow Discovery to automate the identification and mapping of IT assets and infrastructure
• Define and enforce CI (Configuration Item) relationships, data models, and class structures within the CMDB
• Collaborate with cross-functional teams to align CMDB strategy with ITSM, ITOM, and business objectives
• Develop and maintain Service Maps and Application Dependency Mapping (ADM) within ServiceNow
• Monitor CMDB health, perform audits, and drive continuous improvement of data quality and governance
• Provide technical guidance and best practices to stakeholders and junior team members on CMDB and Discovery processes

Requirements:

• Proven experience as a ServiceNow CMDB Architect or Senior CMDB Consultant
• Deep expertise in ServiceNow Discovery, Service Mapping, and ITOM modules
• Strong understanding of ITIL frameworks, particularly Configuration and Asset Management
• Experience designing and managing CI classes, relationships, and CMDB data models
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API) is a plus
• ServiceNow Certified Implementation Specialist (CIS) or CMDB-related certification preferred
• Excellent communication skills with the ability to present technical concepts to non-technical stakeholders
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred

About Us:

Ensisinfo Inc is a technology services and consulting firm dedicated to delivering innovative IT solutions that help organizations optimize their operations and infrastructure. Our team of experts is passionate about leveraging cutting-edge platforms like ServiceNow to drive real business value for our clients. At Ensisinfo Inc, employees thrive in a collaborative, forward-thinking environment where expertise is celebrated and professional growth is always encouraged.