ServiceNow Certified Technical Architect (CTA)

Zoho; United States; On-site; USD 165,000 - 248,000; Full time

Job summary

Fyerx is seeking a ServiceNow Certified Technical Architect (CTA) to lead governance, blueprinting, and multi-module design for a global ServiceNow footprint. The candidate must deeply understand software engineering patterns, platform performance constraints, domain separation strategies, and advanced integration frameworks to deliver highly stable, scalable solutions with minimal technical debt.

You will own architecture across multi-instance environments, enforce health and performance,

Qualifications

• 10+ years of core enterprise IT software engineering experience.
• 6+ dedicated years acting as a Technical Architect on the ServiceNow platform.
• Mandatory certification: ServiceNow Certified Technical Architect (CTA).

Responsibilities

• Own the overarching technical architecture across complex, multi-instance or domain-separated ServiceNow environments.
• Enforce platform health and performance standards, minimizing degradation and ensuring upgradeability.
• Design robust integration blueprints using Integration Hub, REST/SOAP web services, and middleware.
• Establish secure configurations with ACLs, SSO loops, encryption policies.
• Lead Architecture Review Boards evaluating custom code, scoped architectures, and data dependencies.
• Govern release and deployment paths with sandbox syncs, code reviews, and automated testing.

Skills

ServiceNow CTA

Enterprise architecture

Integration Hub

SSO

Tools

REST

SOAP

Integration Hub

Job description

ServiceNow Certified Technical Architect (CTA)

ServiceNow Certified Technical Architect (CTA)

• Employment Type: Contract
  
• Work Mode: Remote
  
• Location: Offshore
  
• Total Experience Required: 10+ years
  
• Relevant Experience Required: 6+ years of dedicated technical architecture experience designing enterprise-scale ServiceNow instances
  
• Mandatory Certification: ServiceNow Certified Technical Architect (CTA)
  

Job Summary

We are seeking an elite ServiceNow Certified Technical Architect (CTA) to lead the strategic platform governance, technical blueprinting, and multi-module design of our global enterprise ServiceNow footprint. The ideal candidate will possess a deep understanding of software engineering patterns, platform performance constraints, domain separation strategies, and advanced integration frameworks to deliver highly stable, scalable solutions with minimal technical debt.

Key Responsibilities

• Own the overarching technical architecture and programmatic governance framework across complex, multi-instance, or domain-separated ServiceNow environments.
  
• Enforce platform health and performance standards, designing custom configurations that strictly respect ServiceNow governor limits, minimize performance degradation, and protect upgradeability lines.
  
• Design robust technical integration blueprints, orchestrating real-time data flows between ServiceNow and external legacy apps or ERP platforms via Integration Hub, custom REST/SOAP web services, and enterprise middleware.
  
• Establish secure platform configurations, defining encryption policies, custom access control lists (ACLs), Single Sign-On (SSO) loops, and instance security hardening rules.
  
• Lead Technical Architecture Review Boards, evaluating and signing off on custom code modifications, scoped application architectures, and complex data schema dependencies.
  
• Govern automated release and environment deployment paths, coordinating sandbox synchronization, code reviews, update set deployments, and automated testing suite configurations.
  

Requirements

• 10+ years of core enterprise IT software engineering experience, with 6+ dedicated years acting as a Technical Architect on the ServiceNow platform.
  
• Extensive experience managing large data models, handling millions of operational records, optimizing relational database queries, and managing platform archiving rules.
  
• Mandatory certification: ServiceNow Certified Technical Architect (CTA).
  

Preferred Qualifications

• ServiceNow Certified Application Developer or Certified Implementation Specialist across multiple core suites (e.g., ITSM, ITOM, SPM).
  
• Prior experience managing automated release deployment configurations utilizing modern DevOps pipelines or custom source control integration points.