ServiceNow Architect

GovCIO

Hampton (VA)

On-site

USD 190,000 - 215,000

Full time

14 days+

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Job summary

GovCIO is seeking a ServiceNow Certified Technical Architect in Hampton, Virginia, to lead the architecture, design, and implementation of enterprise-scale ServiceNow solutions for a USAF program. Responsibilities include defining system architectures, ensuring compliance with federal standards, and collaborating with stakeholders. Applicants should have a high school diploma with 12+ years of experience, including ServiceNow architecture, and must possess a Top Secret clearance. The position offers a salary range of $190,000 to $215,000 per year.

Qualifications

Clearance Level: Top Secret with SCI eligibility (TS/SCI).
10+ years of experience in ServiceNow architecture and configuration.
Experience in leading ServiceNow version upgrades.

Responsibilities

Lead architecture and implementation of ServiceNow solutions.
Work closely with stakeholders to gather requirements.
Ensure compliance with federal and DoD security standards.

Skills

ServiceNow architecture

Network security

LAN/WAN design

Communication skills

Analytical problem-solving

Education

High School Degree

Tools

ServiceNow

Integration Hub

Flow Designer

Job description

Overview

GovCIO is currently hiring for a ServiceNow Certified Technical Architect to lead the architecture, design, and implementation of enterprise scale ServiceNow solutions in support of a USAF program. This position will be located at Langley AFB, Virginia and will be an onsite position.

Responsibilities

Designs and develops network and system architectures and defines key capabilities and performance requirements. Defines total systems design and technology maturity constraints in accordance with mission requirements. Develops network and system element architecture and design and interface definitions. Defines network and system implementation approach and operational concept. Develops models and architectural guidelines for current and future network and system development. Ensures requirements are met and evaluates performance with customer.

Additional responsibilities include:

Interfaces with the user(s) and all other stakeholders to determine needs.
Generates high-level requirements based on user needs and constraints such as cost and schedule.
Performs cost-benefit analyses to determine whether requirements are best met by manual, software, or hardware functions; maximizing use of commercial off-the-shelf or already developed components.
Designs and develops solutions to application problems, system administration issues, or network concerns.
Develops partitioning algorithms to allocate all present and foreseeable requirements into discrete partitions such that a minimum of communication is needed among partitions and between the user and the system.

The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale ServiceNow solutions in support of a USAF program. This role provides hands‑on technical leadership across multiple platform areas—including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine—ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.

ServiceNow Architecture & Platform Leadership

Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
Serve as the technical SME for:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Security Operations (SecOps)
- Strategic Portfolio Management (SPM)
- Integrated Risk Management (IRM)
- App Engine & Automation Engine
- CMDB and CSDM
Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
Lead platform governance, ensuring alignment with best practices and federal security standards.
Guide developers and administrators on technical design, configuration, and implementation.
Produce and maintain technical design documentation, architectural diagrams, and configuration standards.

Collaboration & Program Support

Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.

Network Architecture & Engineering

Provide SME‑level support on network infrastructure and network hardware.
Implement, administer, and troubleshoot network infrastructure devices.
Create accurate network diagrams and documentation for design and planning.
Apply strong understanding of network protocols, LAN/WAN technologies, and network security.
Diagnose and resolve network issues with strong analytical and problem‑solving skills.

Professional Attributes

Excellent interpersonal, communication, and organizational skills.
Ability to work collaboratively in team environments and directly with customers.
Self‑starter who can work independently with minimal oversight.
Flexible and dependable, able to adapt to program needs.
Ability to quickly learn new technologies and products.

Qualifications

Required Education and Experience

High School Degree with 12+ years experience.
Clearance Level: Top Secret with SCI Eligibility (TS/SCI).
10+ years of experience including:
- ServiceNow architecture, configuration, workflow development, and platform enhancements.
- Establishing and executing platform governance.
- Evaluating operational and strategic demands against platform capabilities and leading practices.
- Translating technical and business requirements into architectural blueprints.
- Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
- Creating architectural blueprints for federal agencies.
- Leading ServiceNow version upgrades.
- Deep understanding of overall ServiceNow platform architecture.
- Network security, LAN/WAN design, and network infrastructure documentation.