ServiceNow Business Process Consultant

Avature; United States; Remote; USD 124,000 - 187,000; Full time

Job summary

Join a forward-thinking consulting firm as a ServiceNow Business Process Consultant, where your expertise in ServiceNow will empower clients to optimize their Integrated Risk Management solutions. This role offers the chance to work closely with stakeholders, customizing the ServiceNow platform to meet their unique needs. With a strong emphasis on collaboration and innovation, you'll contribute to impactful projects that drive meaningful change. Enjoy a supportive environment that values your skills and fosters career growth while working remotely or onsite in Reston, VA. Embrace the opportunity to make a difference in a dynamic industry!

Benefits

Healthcare benefits

401(k) plan

Employee Stock Purchase Plan

Generous paid time off

Training and educational resources

Qualifications

• 7+ years of ServiceNow configuration experience required.
• Ability to analyze business processes and produce requirements.

Responsibilities

• Collaborate with clients to gather Integrated Risk Management requirements.
• Customize ServiceNow platform for IRM modules and streamline workflows.

Skills

ServiceNow Configuration

Requirements Gathering

Agile Methodologies

Communication Skills

Teamwork

Education

High School Diploma/GED

Bachelor's Degree

Tools

ServiceNow

Job description

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

As a ServiceNow IRM Consultant, you will be responsible for leveraging the ServiceNow platform to design, implement, and optimize Integrated Risk Management solutions for our clients. You will work closely with stakeholders to understand their risk management requirements and customize the ServiceNow platform to meet those needs.

Primary responsibilities include:

1. Requirements Gathering
   • Collaborate with clients to understand their Integrated Risk Management requirements.
   • Conduct workshops and interviews to gather detailed business and technical requirements.
2. ServiceNow Configuration
   • Customize the ServiceNow platform to implement IRM modules, including Risk Management Policy and Compliance and Audit Management.
   • Configure workflows, forms, and dashboards to streamline risk management.

*This job can be performed from anywhere in the US

*Candidates local to the DMV area will be required to work onsite in the Reston, VA office Monday-Thursday.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• At least 7 years of ServiceNow configuration experience.
• Must be able to conduct a thorough analysis of as-is business processes and work with stakeholders, subject-matter experts, and end-users to produce requirements.
• Ability to lead and participate in agile ceremonies, including daily standups, sprint planning, retrospectives, product demos, and backlog refinement.
• Must have the ability to obtain and maintain a Public Trust security clearance.

Preferred technical and professional experience

• Ability to communicate (both orally and written) effectively to various audiences.
• Excellent teamwork skills.

ABOUT IBM CONSULTING

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration.

YOUR LIFE @ IBM

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being.
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and opportunities for performance-based salary incentive programs.
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, and other Paid Care Leave programs.
• Training and educational resources on our personalized, AI-driven learning platform.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Job Title: ServiceNow Business Process Consultant

Date posted: 06-Feb-2025

Job ID: 14140

City / Township / Village: No City

State / Province: Country

United States

Work arrangement: Remote

Area of work: Consulting

Employment type: Regular

Projected Minimum Salary per year: 124,000.00

Projected Maximum Salary per year: 187,000.00