Service-Now Business Process Consultant (EWF)

DXC Technology Inc.; Town of Texas (WI); Remote; USD 125,000 - 234,000; Full time

Job summary

An established industry player is seeking a Business Process Consultant to enhance customer engagement through effective use of ServiceNow solutions. In this role, you'll leverage your expertise in HR, Legal, and Finance/Supply Chain processes to guide clients in optimizing their workflows. You'll facilitate workshops, translate business requirements into actionable configurations, and lead testing phases to ensure successful implementations. This position offers a dynamic environment where you can contribute to transformative projects while enjoying a competitive benefits package. If you're passionate about driving process improvements and delivering exceptional client outcomes, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Savings Plan

Employee Wellness Programs

Qualifications

• 8+ years of consulting experience in complex global organizations.
• Strong understanding of HR, Legal, and Finance/Supply Chain operations.
• Excellent communication and presentation skills.

Responsibilities

• Lead workshops to define and improve business processes using ServiceNow.
• Support customer requirements and documentation throughout the engagement.
• Drive user-acceptance testing and support project outcomes.

Skills

Consulting Experience

ServiceNow Certified System Administrator

Communication Skills

Agile Development

Process Improvement

Customer Engagement

Education

Bachelor's Degree

Tools

ServiceNow

Workday

Oracle / PeopleSoft

SAP / SuccessFactors

Visio

PowerPoint

Job description

Job Description:

Job Title: Business Process Consultant, ServiceNow Core Business Services Workflow Solutions

Location(s): Remote, USA

The Role

A Business Process Consultant (BPC), Core Business Services Workflows Solutions is a functional and process expert on customer engagement teams – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Core Business Services Products.

What you get to do in this role:

• Be the process expert in how to best support HR, Legal, Workplace/Facility and/or Finance/Supply Chain departments by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization.
• Driving HR, Legal, Workplace/Facility and/or Finance/Supply Chain-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.
• Lead customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes.
• Lead customer design workshops focused on ServiceNow Platform and Solution functionality.
• Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral.
• Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution.
• Drafting persona-based and functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. The BPC owns the lifecycle of all user stories workflow in engagements - from draft to completion.
• Guides and advocates for the customer’s needs throughout the engagement.
• Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources.
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement.
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.
• Prepare all customer-facing deliverables focused on process.
• Juggle multiple and complex projects/initiatives.
• Promoting continuous improvement practices for delivery/engagement materials.
• Supporting specific sales activities when required.
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.
• Up to 50% travel annually, driven by customer needs and internal meetings.

For Internal and External to DXC Candidates:

• At least 8+ years of consulting experience for complex, global organizations in the HR, Legal, and/or Workplace/Facility & Finance/Supply Chain operations/technology departments (e.g., HRIS, Legal Operations, Space Management, Finance, Supply Chain, etc.).
• Preferably ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations (i.e., HR Suite Certification, Legal Service Delivery Accreditation, Workplace Service Delivery Accreditation, Certified Application Developer, and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths).
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an HR, Legal, Workplace/Facility Service Delivery and/or Finance/Supply organizations, while providing thought leadership to HR, Legal, Workplace/Facility and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems.
• Proven experience in defining and deploying future-state processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology.
• Strong understanding with leading HR, Legal, Workplace/Facilities, and/or Finance/Supply Chain and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.
• Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint).
• Experience in providing Knowledge-Centered Service / Support using technologies.
• Experience in analyzing and recommending HR, Legal, Workplace/Facility and/or Finance/Supply Chain strategies based on business priorities.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

Compensation: A reasonable estimate of the current compensation range for this position is $125,600 - $233,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico:

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.

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