ServiceNow Business Process Consultant

Alldus; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Collaborative, consulting-focused environment

Opportunity to influence governance models

Work with a major financial services firm

Job summary

A leading consulting firm is seeking an experienced ServiceNow Business Process Consultant with strong expertise in ITOM and ITAM. This 12-month contract involves optimizing ITOM and ITAM processes, facilitating discussions with stakeholders, and ensuring regulatory compliance. The ideal candidate has a proven background in similar roles and holds essential certifications. This role offers a collaborative environment and the opportunity to drive meaningful business impact within a major financial services organization.

Qualifications

• Proven experience as a ServiceNow Business Process Consultant or similar role.
• Strong functional knowledge of ITOM and ITAM within ServiceNow.
• Ability to facilitate senior stakeholder discussions and workshops.
• Ability to facilitate senior stakeholder discussions and workshops.
• Excellent documentation and process modelling skills.

Responsibilities

• Lead workshops to define and refine ITOM and ITAM business processes.
• Design process flows covering asset lifecycle, discovery, CMDB governance, and operational events.
• Support governance, controls, and audit readiness in a regulated environment.
• Translate business requirements into clear functional specifications for technical teams.
• Support governance, controls, and audit readiness in a regulated environment.
• Act as a trusted advisor to stakeholders across IT, risk, and operations.

Skills

ServiceNow Business Process Consultant

ITOM

ITAM

Documentation

Process modeling

Education

ServiceNow Certified System Administrator (CSA)

Two ServiceNow CIS certifications

Job description

ServiceNow Business Process Consultant – ITOM / ITAM

We are seeking an experienced ServiceNow Business Process Consultant with strong ITOM and ITAM domain expertise to support a 12-month contract with a leading financial services organisation. This role is ideal for a consultant who excels at bridging business stakeholders and technical teams, with a focus on process design, governance, and best-practice adoption.

• Role: ServiceNow Business Process Consultant – ITOM / ITAM
• Location: United States (remote/hybrid depending on client requirements)

The Role

You will work closely with business, risk, and technology stakeholders to define and optimise ITOM and ITAM processes, ensuring alignment with regulatory expectations, operational resilience goals, and ServiceNow best practices. While not a core development role, you’ll be expected to understand the platform deeply enough to shape practical, implementable solutions.

Key Responsibilities

• Lead workshops to define and refine ITOM and ITAM business processes
• Design process flows covering asset lifecycle, discovery, CMDB governance, and operational events
• Align processes to ServiceNow best practices, CSDM, and industry standards
• Translate business requirements into clear functional specifications for technical teams
• Support governance, controls, and audit readiness in a regulated environment
• Act as a trusted advisor to stakeholders across IT, risk, and operations

Required Skills & Experience

• Proven experience as a ServiceNow Business Process Consultant or similar role
• Strong functional knowledge of ITOM and ITAM within ServiceNow
• Experience working within financial services or other highly regulated environments
• Ability to facilitate senior stakeholder discussions and workshops
• Strong documentation and process modelling skills

Certifications (Mandatory)

• ServiceNow Certified System Administrator (CSA)
• Two (2) ServiceNow CIS certifications

Nice to Have

• Experience supporting regulatory, audit, or operational resilience initiatives
• Familiarity with ITIL and service management best practices
• Exposure to large enterprise ServiceNow programmes

Why Apply?

• Work with a major financial services firm on mission-critical processes
• Clearly defined 12-month engagement with meaningful business impact
• Opportunity to influence governance and operating models, not just tools
• Collaborative, consulting-focused environment