ServiceNow ITOM Consultant

Adroit People Limited (UK); Santa Clara (CA); On-site; GBP 70,000 - 100,000; Full time

Job summary

Adroit People Limited (UK) seeks an experienced ServiceNow ITOM Consultant to deliver expert advisory services to customers. The role focuses on assessing existing ITOM environments, conducting workshops, identifying improvement opportunities, and providing best-practice recommendations to maximise value from ServiceNow investment.

You will lead discovery sessions, maturity assessments, and advisory discussions, guiding architecture reviews across CMDB, Discovery, Service Mapping and Event

Qualifications

• Strong consulting and advisory experience across ServiceNow ITOM.
• Knowledge of CMDB, Discovery, Service Mapping, and Event Management.
• Ability to assess complex ServiceNow environments and provide practical recommendations.
• Experience leading customer-facing workshops and stakeholder management.
• CSA and CAD certifications are mandatory.

Responsibilities

• Deliver customer-facing engagements focused on ServiceNow ITOM.
• Conduct discovery sessions, workshops, maturity assessments, and advisory discussions with customers.
• Review existing environments and provide recommendations aligned with ServiceNow best practices.
• Provide guidance across CMDB, Discovery, Service Mapping, and Event Management.
• Assess architecture, data quality, and platform adoption.
• Identify gaps, risks, and opportunities for optimization.
• Produce advisory findings and executive readouts.
• Engage with customer architects, platform owners, and delivery teams.
• Maintain knowledge of ServiceNow ITOM capabilities.

Skills

ServiceNow ITOM

CMDB

Discovery

Service Mapping

Event Management

Workshop Facilitation

Stakeholder Management

CSA Certification

CAD Certification

ITOM Architecture

Job description

We are seeking an experienced ServiceNow ITOM Consultant to provide expert advisory and consulting services to customers. The role will focus on assessing existing ITOM environments, conducting workshops, identifying improvement opportunities, and providing best-practice recommendations to help customers maximize the value of their ServiceNow investment.

Key Responsibilities

• Deliver customer-facing consulting engagements focused on ServiceNow IT Operations Management (ITOM).
• Conduct discovery sessions, technical workshops, maturity assessments, and advisory discussions with customers.
• Review existing customer environments and provide recommendations aligned with ServiceNow recommended practices.
• Provide expert guidance across CMDB, Discovery, Service Mapping, Event Management, and related ITOM capabilities.
• Assess architecture, configuration approaches, data quality, operational practices, and platform adoption.
• Identify gaps, risks, improvement opportunities, and areas for platform optimization.
• Provide clear and actionable recommendations to customer technical and leadership teams.
• Guide customers on adoption, platform maturity, governance, scalability, and operational best practices.
• Work closely with customer architects, platform owners, technical teams, and service delivery stakeholders.
• Produce assessment findings, recommendations, advisory documentation, and executive-level readouts.
• Participate in customer governance, status reviews, and continuous improvement discussions.
• Maintain current knowledge of ServiceNow ITOM and broader platform capabilities.

Mandatory Requirements

• Strong consulting and advisory experience across ServiceNow ITOM.
• Strong knowledge of CMDB, Discovery, Service Mapping, Event Management, and ITOM architecture.
• Ability to assess complex ServiceNow environments and provide practical recommendations.Strong customer-facing workshop facilitation and stakeholder-management skills.
• ServiceNow Certified System Administrator (CSA) – Mandatory
• ServiceNow Certified Application Developer (CAD) – Mandatory
• CIS- Disco, DF, Event management - preferred