ServiceNow Process Transformation Lead

Compunnel Inc.; Fayetteville (NC); Híbrido; USD 96.000 - 165.000; Jornada completa

Descripción de la vacante

Compunnel, Inc. is seeking a ServiceNow Business Process Consultant to blend strategic process consulting with detailed business analysis from discovery through delivery in Fayetteville, NC.

You will optimize implementations by aligning processes, gathering requirements, and driving adoption across modules. The role requires strong communication, stakeholder engagement, and hands-on experience with ITSM, ITOM, HRSD, and CSM, along with Agile experience supporting Scrum teams.

Formación

• 5+ years of ServiceNow consulting experience across multiple modules.
• 5+ years in business analysis with requirements gathering and mapping.
• Proven ability to lead client workshops and translate needs into solutions.
• 1-2 years of Agile experience supporting Scrum teams.

Responsabilidades

• Lead functional discovery sessions and workshops to define solutions.
• Advise on best practices across ITSM, ITOM, HRSD, and CSM.
• Create process workflows, workshop decks, and training materials.
• Collaborate with IT leadership to drive readiness and adoption.
• Capture requirements, user stories, and business cases aligned to ServiceNow.
• Develop end-to-end process flows and gap analyses for design.
• Prepare test plans, conduct UAT, and support go-live.
• Lead training sessions and create user-friendly job aids.
• Act as delivery team touchpoint throughout project lifecycle.
• Support stakeholder demos and optimize process efficiency.

Conocimientos

ServiceNow

Business Analysis

Stakeholder Engagement

Agile Methodologies

Workshop Facilitation

Herramientas

ServiceNow ITSM

ServiceNow ITOM

ServiceNow HRSD

Descripción del empleo

ServiceNow - Business Process Consultant

08/25/2026

Contract

Active

Job Description:

Job Summary

The ServiceNow Business Process Consultant is responsible for combining strategic process consulting with detailed business analysis to lead engagements from discovery through delivery. The role focuses on optimizing ServiceNow implementations through process alignment, requirements gathering, stakeholder engagement, solution adoption, and business process transformation across ServiceNow modules.

Key Responsibilities

• Lead functional discovery sessions and process workshops to define business process solutions.

• Advise clients on ServiceNow best practices across ITSM, ITOM, HRSD, CSM, and other modules.

• Create process workflows, workshop presentations, and training materials.

• Partner with IT leaders and process owners to drive organizational readiness and solution adoption.

• Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.

• Develop and maintain end-to-end process flows and gap analyses to support solution design.

• Prepare and execute test plans, facilitate UAT, and support go-live activities.

• Lead training sessions and create user-friendly job aids to support platform adoption.

• Serve as a key point of contact for the delivery team throughout the project lifecycle.

• Facilitate stakeholder demonstrations and provide solution-focused support to improve process efficiency.

• Collaborate with project leadership to ensure alignment between business goals and technical solutions.

Required Qualifications

• 5+ years of experience in ServiceNow consulting with hands-on expertise across multiple modules.

• 5+ years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement.

• Proven ability to lead client workshops and translate business needs into actionable solutions.

• 1–2 years of experience with Agile methodologies and supporting Scrum teams.

• Excellent communication, facilitation, and documentation skills.

Certifications

• Junior: CSA and at least one CIS certification.

• Intermediate: CSA and at least one CIS certification.

• Senior: CSA, at least one CIS certification, and CTA.