SERVICENOW BUSINESS PROCESS CONSULTANT

Alldus; Chicago (IL); Remote; USD 81,000 - 130,000; Full time

Job summary

A leading consulting firm is seeking a ServiceNow Business Process Consultant to work fully remote. The role involves collaborating closely with stakeholders, documenting functional requirements, and leading system validation efforts. Ideal candidates will have hands-on experience in ServiceNow and strong communication skills.

Qualifications

• Experience in writing process documents and functional specifications.
• Hands-on experience in ServiceNow platform.
• Ability to communicate solutions effectively to customers.

Responsibilities

• Collaborate with stakeholders to gather requirements and ensure alignment.
• Prepare and maintain documentation regarding functional specifications.
• Lead system validation and UAT efforts with clients.

Skills

Documentation

Communication

Feasibility analysis

Collaboration

Job description

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I am currently seeking a ServiceNow Business Process Consultant . This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

Fully Remote

The responsibilities

• Working with ServiceNow Technical Architects / Developers to explain requirements and ensure development aligns with specified functional requirements (Functional Lifecycle Testing).
• Hands-on experience in writing process documents, process flows, and Functional Requirements Specification documents.
• Asking probing questions to understand and clarify requirements.
• Conducting feasibility analysis of customer requirements.
• Determining whether requirements will result in Configurations or Customizations.
• Suggesting best practices related to Configurations or Customizations.
• Proposing the most suitable or alternative methods to achieve required functionality.
• Preparing detailed documentation on functional specifications and reviewing / finalizing them after review.
• Maintaining communication with business users and key stakeholders to keep them updated on progress.
• Leading system validation and UAT efforts with clients.
• Communicating solutions clearly and demonstrating them effectively to customers.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Engineering and Information Technology
• Staffing and Recruiting

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Servicenow Consultant • Chicago, IL, United States