Servicenow Business Analyst

TEKsystems; United States; Remote; USD 85,000 - 127,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Life Insurance

Disability benefits

HSA

PTO

Job summary

TEKsystems is seeking a seasoned ServiceNow Business Analyst for a fully remote role rooted in Hanover, MD. The candidate will translate business needs into technical specs, drive QA and UAT, and coordinate across agile teams to deliver ServiceNow solutions, including ITSM/ITBM/ITOM/HR modules.

Strong English communication and SDLC/Agile experience are required. The role advances complex projects with multiple stakeholders, requiring mentorship and proactive problem solving.

Qualifications

• 7+ years as a business analyst.
• 5+ years in professional services.
• 3+ years in ServiceNow including ITSM/ITBM/ITOM/HR; reports/dashboards; form/list views; VT B setup.
• Understanding of business rules, client scripts, UI actions/policies.
• Strong communication skills in English and SDLC/Agile knowledge.
• Ability to translate business processes into technical specs.
• Prioritization and planning in a fast-changing environment.

Responsibilities

• Develop business and system requirements, flows, and test plans using ServiceNow best practices.
• Support QA and coordinate UAT with stakeholders.
• Lead scrum ceremonies and project planning activities.
• Resolve user issues in ServiceNow and coordinate solution delivery.
• Collaborate with peers and stakeholders to implement changes.
• Mentor team members as needed.

Skills

Business analysis

Communication

Agile

SDLC

Microsoft Office

Education

Degree in Business, Information Systems or Computer Science

ServiceNow CSA

ITIL Foundations

CSM / Leading SAFe

Tools

ServiceNow core apps (ITSM/ITBM/ITOM/HR)

Reports & Dashboards

Visual Task Board (VTB)

Job description

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Essential Duties

• Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
• Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with stakeholders.
• Participate in technical review sessions
• Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
• Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.
• Manage complexity resulting from large projects and/or multiple stakeholders
• Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.
• Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.
• Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.
• Manage time to balance individual work with the success of the team and the client on multiple projects.
• Coach and mentor team members as needed.

Required Qualifications

• 1. 7+ years of experience working as a business analyst
• 2. 5+ years of professional services experience
• 3. 3+ years of ServiceNow experience including but not limited to the following:
  • a. Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR
  • b. Building reports and dashboards for internal team use as well as end users
  • c. Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each
  • d. Hands on experience with modifying form and list views in ServiceNow
  • e. Experience setting up and managing a Visual Task Board (VTB)
• 4. Ability to understand business processes and translate into technical specifications
• 5. Working understanding of SDLC and Agile development best practices
• 6. Excellent oral and written communication skills (English language)
• 7. Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
• 8. Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
• 9. Customer-focused approach with outstanding interpersonal skills
• 10. Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams

Preferred Qualifications

• 1. Degree or equivalent in Business, Information Systems, or Computer Science
• 2. ServiceNow Certified Systems Administrator (CSA)
• 3. ITIL v3 or v4 foundations certification
• 4. ScrumMaster certification (CSM) and/or Leading SAFe certification
• 5. Understanding of Managed Service providers and how they work with various customers
• 6. PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification

Skills

Business analysis

Top Skills Details

Business analysis

Additional Skills & Qualifications

See Above

Experience Level

Intermediate Level

Job Type & Location

This is a Permanent position based out of Hanover, MD.

Pay and Benefits

The pay range for this position is $84500.00 - $126700.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protectedclassification.

Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.

Our full-time, internal employment benefits include the following:Medical, Dental, and VisionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life and AD&D for employee and dependents)Short and Long-Term DisabilityHealth Spending Account (HSA)Transportation BenefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.