Technical Problem Manager

TEKsystems; United States; Remote; USD 76,000 - 90,000; Full time

Job summary

TEKsystems is seeking a Technical Problem Manager to join our team on a remote basis. This contract role leads the end-to-end Problem Management lifecycle, coordinates Root Cause Analyses, and partners with Incident, Change, Engineering, and other teams to drive corrective actions and reduce operational risk.

The ideal candidate has enterprise IT Problem Management experience, ITIL/ITSM proficiency, and hands-on ServiceNow skills.

Qualifications

• Extensive experience in enterprise IT Problem Management.
• Technical background in Networking, Service/Application Engineering, or Operations.
• Experience leading complex Root Cause Analyses.
• Strong ITIL, Incident, and Change Management knowledge.
• Experience with ITSM tools like ServiceNow.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead end-to-end Problem Management lifecycle from investigation to closure.
• Facilitate and validate Root Cause Analyses.
• Partner with Incident Management, Change Management, Engineering, and other teams.
• Drive accountability for corrective and preventive actions.
• Analyze incident trends and reduce operational risk.
• Maintain governance, reporting, metrics, and SLA compliance.
• Utilize ServiceNow to track problems, actions, and resolutions.

Skills

Problem Management

Root Cause Analysis

ITIL/ITSM

ServiceNow

Communication

Stakeholder management

Incident & Change Management

Job description

We are seeking a Technical Problem Manager to join our team on a remote basis!

Responsibilities

• Lead the end-to-end Problem Management lifecycle, from investigation through closure.
• Facilitate and validate Root Cause Analyses.
• Partner closely with Incident Management, Change Management, Engineering, and other team members.
• Drive accountability for corrective and preventive actions.
• Analyze incident trends and identify opportunities to reduce operational risk.
• Maintain governance, reporting, metrics, and SLA compliance within the Problem Management process.
• Utilize ServiceNow to track problems, actions, and resolutions.

Qualifications

• Extensive experience in Problem Management within an enterprise IT environment.
• Strong technical background in any area involving Network Engineering, Service Engineering, Application Engineering, Technical Support, or Operations.
• Experience leading complex Root Cause Analysis efforts.
• Strong understanding of ITIL, Incident Management, and Change Management processes.
• Experience with ServiceNow or similar ITSM tools.
• Excellent communication and stakeholder management skills.

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $55.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Madison, WI.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.