Servicenow Architect

TEKsystems; Coppell (TX); Hybrid; USD 138,000 - 165,000; Full time

Job summary

TEKsystems is seeking a ServiceNow Product Manager in Coppell, TX for a contract role. You will own the product strategy, roadmap, and outcomes across ServiceNow domains while balancing architecture, catalog design, and governance for enterprise services.

Responsibilities include stakeholder leadership, prioritization, and enabling capabilities across CMDB, reporting, and integrations, with emphasis on platform health and upgrade readiness.

Qualifications

• 10+ years of hands-on experience with ServiceNow in a product, functional lead, or platform ownership capacity.
• Experience managing enterprise-scale platforms with multiple stakeholder groups and competing priorities.
• Strong understanding of ServiceNow usage to deliver outcomes: Workflow orchestration, CMDB, data models, and integrations.
• Core modules such as ITSM, ITOM, ITAM, HRSD, CSM, or GRC.
• Strong product mindset: frame problems, define outcomes, prioritize by value and risk.
• Excellent communication, articulating complex concepts clearly.

Responsibilities

• Define and own the product vision, multiyear roadmap, and strategic outcomes for assigned ServiceNow domains.
• Define and govern service architecture within ServiceNow, ensuring consistent taxonomy and mapping to capabilities.
• Lead discovery and prioritization discussions focused on ServiceNow usage beyond demand fulfilment.
• Maintain working knowledge of ServiceNow platform features, including workflows, CMDB concepts, and reporting.
• Own end-to-end product backlog, intake process, and prioritization model across domains.
• Define and track product KPIs and regularly review performance to identify improvement opportunities.

Skills

ServiceNow experience

CMDB

CSDM

Workflow

Integrations

ITSM

ITOM

ITAM

HRSD

CSM

GRC

Education

10+ years ServiceNow experience

ServiceNow Technical Architect certification

ServiceNow AI capabilities implementation

ServiceNow Greenfield

Job description

Description

The ServiceNow Product Manager is a productled, outcomedriven, and enterprisefocused role, accountable for driving enterprise value from the ServiceNow platform by owning product strategy, roadmap, and outcomes across one or more ServiceNow domains (e.g., ITSM, ITOM, ITAM, CMDB, HRSD, CSM, GRC).

This role has a strong focus on strategic service architecture and service catalog design, ensuring that services are intentionally defined, consistently structured, and clearly consumable across the enterprise. The Product Manager ensures that ServiceNow is not only functional, but organized as a wellarchitected portfolio of services aligned to business capabilities, technology strategy, and risk controls

The position requires deep functional understanding of ServiceNow features, Asset Management and data models (CSDM, CMDB) to guide how services are designed, exposed, and governedbalancing flexibility, standardization, and platform sustainability.

Key Responsibilities

1. Product Strategy & Ownership

   Define and own the product vision, multiyear roadmap, and strategic outcomes for assigned ServiceNow product areas.

   Translate enterprise and business priorities into clearly defined product outcomes, ensuring alignment with technology strategy, risk posture, and regulatory expectations.

   Make informed product decisions on capability usage, configuration vs. customization, and technical tradeoffs, balancing speed, sustainability, and platform health.

2. Strategic Service Architecture and Catalog Management

   Define and govern the service architecture within ServiceNow, ensuring services are clearly defined, structured through consistent taxonomies, and mapped to capabilities and existing workflows

   Ensure service and catalog design aligns with CMDB integrity, data quality, reporting needs, and downstream integrations.

   Drive simplification and rationalization of services to reduce duplication and complexity

3. Enterprise Stakeholder Leadership

   Act as the primary product authority for business leaders, and technology partners

   Lead structured discovery and prioritization discussions focused on ServiceNow usage beyond requestbased demand fulfilment

   Manage stakeholder expectations through transparent communication, product roadmaps, and valuebased prioritization.

4. ServiceNow Capability Enablement

   Maintain a deep, working understanding of ServiceNow platform features, including workflows, data models, CMDB concepts, integrations, reporting, and user experience patterns.

   Work with Architecture, Infrastructure, Asset Management teams to define and implement Resiliency boundaries in CMDB.

   Define CMDB governance to improve data quality and communication.

   Guide engineering and delivery teams to maximize outofthebox capabilities and enforce standard usage patterns across the platform.

   Ensure solutions adhere to enterprise principles for platform stability, upgrade readiness, performance, and data integrity.

5. Backlog, Intake & Prioritization

   Own the endtoend product backlog, intake process, and prioritization model across assigned domains.

   Ensure all work delivery meets product readiness criteria, including clear problem statements, acceptance criteria, dependencies, and success measures.

   Balance new demand with platform sustainability, technical debt reduction, and operational improvements.

6. Measurement & Value Realization

   Define and track productlevel KPIs such as adoption, cycle time, data quality, user satisfaction, and operational efficiency.

   Regularly review performance metrics to identify opportunities for simplification, standardization, and improved value realization.

Required Qualifications

10+ years of handson experience working with ServiceNow in a product, functional lead, or platform ownership capacity.

Demonstrated experience managing enterprisescale platforms with multiple stakeholder groups and competing priorities.

Strong understanding of ServiceNow usage to deliver outcomes, including:

o Workflow orchestration, forms, data models, CMDB, and integrations

o Core modules such as ITSM, ITOM, ITAM, HRSD, CSM, or GRC

o Reporting, dashboards, and data quality considerations

Strong product mindset with the ability to frame problems, define outcomes, and prioritize based on value and risk.

Excellent communication skills, with the ability to articulate complex concepts in clear, executiveready language

Must have qualifications:

10+ years of ServiceNow experience

ServiceNow Technical Architect certification

ServiceNow AI capabilities implementation

Expertise with ServiceNow Greenfield

Skills

Servicenow, cmdb, CSDM, Design, Roadmap, Implementation, Process improvement, Itom, Service design, Architecture, Itsm, Service catalog

Top Skills Details

Servicenow,cmdb,CSDM,Design,Roadmap,Implementation,Process improvement,Itom,Service design,Architecture

Additional Skills & Qualifications

10+ years of ServiceNow experience

ServiceNow Technical Architect certification

ServiceNow AI capabilities implementation

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Coppell, TX.

Pay and Benefits

The pay range for this position is $100.00 - $120.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Coppell, TX.

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a hybrid position in Coppell,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.